VegaZone Casino - Player's withdrawal is delayed and account issues persist.

Firstly I’m amazed casino guru game this casino 8.5, but that’s another story for another day.

i made withdrawal and was waiting for my money to be transferred thru my bank after submitting everything they ask for I presumed I was verified, I ask support about my withdrawal and was told I needed to submit bank details again showing deposits with my name and address on it, which I did.

i made another deposit today while waiting for my withdrawal to come threw, but my deposit never showed up and ask support/chat what happened to my deposit and they ask for receipt plus name and id number from my bank showing time and date of this deposit, I did screenshot of deposit and said no it has to show my name address and id number for that deposit, which would mean id have to order specific statement from my bank showing these details I would have to pay a fee for this statement, plus they have all my details.

dont expect my withdrawal to ever be process and I see by 3 reviews 2 out three were very negative, which speaks for

itself.

thats two casin with rating over 8 I have tried and both been a disaster

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please specify when you requested a payout from the casino and share with me a screenshot with the status visible?
• Is the missing deposit recorded in the deposit history of the casino under any status? Would you be able to share the screenshot with me as well?
• Could you please share with me your communication with the casino regarding both issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

3 times to be self exclude no reply crazy set up what’s wrong with these casinos that won’t close accounts and self exclusion under responsible gambling

I now need to increase my amount to 4525 euro I have ask this casino on 5 different occasions to self exclude me permanently and no response apart from some free spins, something has to be done here, I’ll contact GRAI here in Ireland and see if they can cancel there license or intervene and sort this out

just got this now

Got this today also

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear charlie4512,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas