The player from Hamburg requested a withdrawal of three payments of €500 each from VegasHero Casino two weeks ago but is still waiting since March 9th, 2026. He has provided relevant screenshots and noted that his account remains unverified.
Vegas Hero Casino - Player's withdrawal request has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 12h 46m 36s
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
Sensitive attachment
Sensitive attachment
5 days ago
Translation
Hello, I deposited at VegasHero Casino and played with a first deposit bonus.
All sales conditions were correctly met.
I have been waiting for my first payout since March 9th, 2026!
A total of 3 withdrawals of €500 each were requested. (See screenshot)
Deposit was made via crypto, withdrawal was also requested via crypto.
You only get standard answers from the live chat that lead nowhere.
I've attached screenshots of my previous withdrawal requests.
My account hasn't been verified yet. According to the website, it doesn't need to be.
I've also attached a screenshot of that.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegashero.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
