Vegas Hero Casino - Player's withdrawal has been delayed.

They're not paying my withdrawals, and before they paid me without any problem, up to 15 withdrawals between €200 and €1000.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to better understand your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without using a bonus?
• Have you completed the full KYC verification at the casino, or at least submitted any identity documents for verification?
• Has the casino provided any explanation for the delay in processing your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika