The player from Greece won 32,000€ and attempted to withdraw funds but has faced multiple issues, including cancellation of withdrawals citing a technical problem and requests for identification that are not reflected in their account. Despite having all necessary documents, the player is concerned about receiving their winnings.
Vegas Hero Casino - Player's withdrawal has been delayed and account issues.
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Waiting for Casino Guru to reply
4d 11h 27m 1s
Vegas Hero Casino
Safety Index:Below averageCase summary
Discussion
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5 days ago
So. I have made a win of 32,000€. I have played quite a bit of money in the company earlier. As soon as I made the win, I obviously stopped playing until the money was credited to me. And when I informed the vip to put me in the 25,000, the answer was that you will take it all, sir. Then you put me in 2,400€.. after that, waiting a week to get my money from the withdrawals, on the fourth evening, the vip manager sent me that for some reason my identification was requested and I can see it from my account.Nothing appears in my account. I have sent many emails and tried to chat to tell me what documents are needed to send them. The answer is none!!!! You canceled my withdrawals, telling me through chat that it is a technical problem.
And while all week they were telling me that they would be in the next few minutes, very soon and such. The vip manager disappeared. The messages are not delivered. I am honestly afraid that I will not receive my money.. I, despite this, have all the documents, all the personal information, to prove everything. I want my money immediately..
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2 days ago
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2 days ago
Dear Sak96,
Thank you for submitting your complaint. I’m sorry to hear about the issue you are experiencing.
To help clarify your case, could you please answer the following:
- Can you log in to your account now?
- Which specific documents were you asked to provide for your identification?
- Have you received any written communication from the casino regarding your withdrawals?
We hope to assist you in resolving this matter as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
