Vegas Hero Casino - Player's account has not been closed.

I asked VegasHero several times to close my account. Every time they keep coming up with the same question; Why, whats the reason? If I answer this question they send me a special bonus and when I reply, they ignored it.. And I keep recieving e-mails and daily SMS with offers.

Two weeks ago I was called and they said the Will close my account. But unfortunatly they still didn’t close it and I still have excess..

This weekend I lost 2k on them because I still can login.. I really really want them to shit down my account.. No more option to excess and I really want my money back because the Casino is so capted, it never fair!

Can you please help me?

Best regards

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Hello.

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila