V.Vegas Casino - Player's deposit is missing.

Sir I had deposited 500inr on the website which they did not credited.

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Dear Bolbam,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Ok sir , thank for your suggestion I have received same suggestion from the bank and I asked to the casino support help me with this because there is no means to communicate with the merchant because at the point of transaction I only get the id of his wallet. There is no ph number or other particular details through which I can contact him somehow.

I can only ask for bank for reversal stating it was a mistake and I accidentally made wrong payment, or complain it to npci against this particular wallet id .

I have already sent order id and transaction history to v.vegas support and they say its been looked at .which is better if it gets resolved by casino other wise its lenthy process because I cannot contact this merchant personally sir.

Hello Bolbam

Sorry you faced such an issue.

If we credit your account manually, will that resolve the matter?

Regards

I don't know would that matter, I deposited to play will that work as normal? If slots doesn't lag and if its works,the way it supposed to .thaen I don't mind whatever is decided.

Dear Bolbam

Please do let us know if your issue was resolved.

Regards

Yes! I just checked and I have got it on my casino wallet now,Thank you and sorry for all the trouble and I understand this type of payment method constantly faces this type of problem specially with p2p ,

At the time of the payment even thou money was deducted from my wallet, when I entered the correct Ref No for verification of the transaction, it should as transaction failed and for a few minutes my wallet even crashed.

Surely at that movement I was certain all this would happen.

I am very sorry for any I'll manner that I may had shown for such a small amount. But I had been very unlucky on my previous session and it might have got me, which I hope You didn't mind.

Thank you very much for resolving my issue on a such shut notice.

But there is 1 more small my humble request, Sir I had made this deposit along with 50% weekly bonus, Sir if you dont mind can you please aswell consider it adding that aswell Sir.

Dear Bolbam

Even though we do not see activation of such bonus, the requested bonus was granted.

Please let us know if the issue is resolved and the complaint may be closed.

Regards

Dear Bolbam

We can see you've used the bonus as well.

Can the complaint be closed?

Regards

Yes ,thank you so much I thought is will be automatically closed when I get informed. Sorry

Dear Veronika

Please do let us know if we may be of any other help.

Regards

Dear Vulkan Vegas Casino representative, dear Bolbam,

We're glad to hear that the issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru