HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,238Opened862Unresolved5,791Resolved13,727Rejected22,858
Active filters: Casino:
Clear all filters
Sort
Our verdict Failed self-exclusion

Spinplatinum Casino - Player's account closure request is ignored.

Unresolved Submitted: 27 Dec 2025
Black points: 294
Disputed amount: €500
Safety Index 2.2 Very low
Our verdict Uncertain case

Vera&John Casino JP - Player's withdrawal is delayed due to ongoing account verification.

Unresolved Submitted: 27 Dec 2025
Black points: 1,041
Disputed amount: 7,718 USD₮
Safety Index 5.1 Below average
Our verdict No reaction

Plae8 Casino - Player’s funds have been confiscated by a closed casino.

Unresolved Submitted: 27 Dec 2025
Black points: 243
Disputed amount: $357
Safety Index 1.1 Very low
Our verdict No reaction policy

Afun Casino MX - Player’s winnings haven’t been received yet.

Unresolved Submitted: 26 Dec 2025
Black points: 155
Disputed amount: Mex$12,500
Safety Index 3.3 Very low
Our verdict No reaction

Claps Casino - Player's withdrawals have been canceled.

Unresolved Submitted: 26 Dec 2025
Black points: 1,473
Disputed amount: Ł160
Safety Index 4.9 Low
Our verdict No reaction

OnLuck Casino - Player’s account is closed without explanation.

Unresolved Submitted: 26 Dec 2025
Black points: 231
Disputed amount: €760
Safety Index 3.2 Very low
Our verdict No reaction

AceAud Casino - Player's been accused of opening multiple accounts.

Unresolved Submitted: 25 Dec 2025
Black points: 407
Disputed amount: A$3,000
Safety Index 3.2 Very low
Our verdict Failed self-exclusion

Spinplatinum Casino - Player’s account closure request is ignored.

Unresolved Submitted: 24 Dec 2025
Black points: 335
Disputed amount: €570
Safety Index 2.2 Very low
Our verdict No reaction policy

Magic Win Casino - Player's account is inaccessible and withdrawal is delayed.

Unresolved Submitted: 24 Dec 2025
Black points: 184
Disputed amount: €756
Safety Index 0.9 Very low
Our verdict No reaction policy

K8 Casino - Player’s winnings have been confiscated.

Unresolved Submitted: 24 Dec 2025
Black points: 874
Disputed amount: 22,253 USD₮
Safety Index 6.4 Below average
Show more complaints (+10)
Showing 1,371 - 1,380 of 5,791 complaints
1...137 138 139...580
Go to pageof 580 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.