Tritium Casino - Player's withdrawal has been delayed.

I have tried to make withdraw for so long but all they say when I ask help is that they have no agents currently avaible to help me and tell me they will contact to me but they never do.

Dear Jepu, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Tritium Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• Can you please share the screenshot of your withdrawal request?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

I have not made any successfull withdraws.

They have not answered anything to the KYC so im not sure if its okay. They dont answer to me so no info.

I deposit with welcome bonus that has only 1x wager that I have completed.

Thank you very much for your reply, Jepu. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

didnt response there.

no answer

same here

after this they only answered me with this text. They never took contact to me via email or any other way.

like this.

have like 6-7 those answers and they never take any actions after it. I tried every way to contact them but no.

Thank you very much, Jepu, for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Jepu,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Tritium Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Thanks for your help. Is there usually a way to resolve this issue in these situations, or is there practically nothing you can do?

Dear Jepu,

I’ve reached out to the casino through multiple channels. As part of our standard complaint handling procedure, we allow a response period of up to 14 days for all parties involved. We’ll need to give the casino this time to reply accordingly. I’m keeping my fingers crossed that their team will get back to us soon.

If the casino does not cooperate and there is no regulatory body or license authority to escalate the matter to, the case may unfortunately be closed as unresolved. This typically results in a decline in the casino’s safety index, which sometimes encourages them to reopen and resolve the issue in order to improve their standing — though this varies from case to case.

That said, I remain hopeful that we won’t need to go that far, and that a resolution is still possible within the standard timeframe.

Thank you for your patience, please update me on any development.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett