TopX Casino - Player's bonus has been cancelled after delay.

They show the 500% welcome bonus but there is no way to claim it.

There are no terms or conditions shown on the website, or instructions on how to use bonus. After you deposit your money the website chat bot then tells you that the bonus will be credited "immediately after your 2nd deposit". So you lose the first deposit and make the 2nd, but then the cashier says you need to make THREE deposits. You lose the 2nd deposit and make a 3rd. STILL NO BONUS. Maybe it is credited after you lose third deposit? NO. STILL NOTHING. No answer from chat bot or live support and no support email to see how you are meant to claim or use your bonus balance! HOW DO YOU USE THE BONUS MONEY? It shows in your wallet but not in any game. They do not reply to email but on my review here they say they will contact me directly, which they do not, no email from them ever.

Now they have cancelled the bonus:

Bonus has expired

16.06.2026, 07:38

- ₹ 20,625.3

Done

Account replenishment

14.06.2026, 08:17

+ ₹ 639.12

Done

Change bonus balance

14.06.2026, 07:37

+ ₹ 20,625.3

Done

Account replenishment

14.06.2026, 07:37

+ ₹ 1,585.47

Done

Account replenishment

14.06.2026, 07:24

+ ₹ 639.68

Done

Account replenishment

14.06.2026, 06:56

+ ₹ 1,599.91

Done

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casoola Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Sorry I did not notice this! Here are your requested answer:

Have you already played with your deposit, please?

Yes.

Could you please share a screenshot or any marketing material with the bonus offer you activated?

You can see it on your own site! https://casino.guru/topx-casino-review#tab=js-tab-reviews&reviewId=131491

Have you contacted casino support and asked for assistance?

Yes you can see also on your site here https://casino.guru/topx-casino-review#tab=js-tab-reviews&reviewId=131491 - they said they would contact me and never did.

Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

As above, this is the only response they ever made:

https://casino.guru/topx-casino-review#tab=js-tab-reviews&reviewId=131491

Thank you sir

Thank you for providing all the additional information.

After carefully reviewing your case, we regret to inform you that we are unable to proceed with your complaint. While we understand your concerns regarding the bonus not being credited, it is important to note that you chose to continue playing with your deposited funds despite the bonus not being applied to your account. In such situations, if a bonus is not credited as expected, players are advised not to play and resolve the issue with customer support before proceeding. By deciding to play with the deposited funds without any active bonus, the gameplay is considered as accepted under standard conditions. Because of this, we are unfortunately unable to request that the casino retroactively apply bonuses or provide compensation for the lost funds.

We understand this may be disappointing, especially if the promotion was unclear. However, based on the circumstances and our complaint evaluation policy, we cannot hold the casino responsible in this case.

Thank you for your understanding.

Best regards

Attila