TopX Casino - Player's bonus has been cancelled after delay.

They show the 500% welcome bonus but there is no way to claim it.

There are no terms or conditions shown on the website, or instructions on how to use bonus. After you deposit your money the website chat bot then tells you that the bonus will be credited "immediately after your 2nd deposit". So you lose the first deposit and make the 2nd, but then the cashier says you need to make THREE deposits. You lose the 2nd deposit and make a 3rd. STILL NO BONUS. Maybe it is credited after you lose third deposit? NO. STILL NOTHING. No answer from chat bot or live support and no support email to see how you are meant to claim or use your bonus balance! HOW DO YOU USE THE BONUS MONEY? It shows in your wallet but not in any game. They do not reply to email but on my review here they say they will contact me directly, which they do not, no email from them ever.

Now they have cancelled the bonus:

Bonus has expired

16.06.2026, 07:38

- ₹ 20,625.3

Done

Account replenishment

14.06.2026, 08:17

+ ₹ 639.12

Done

Change bonus balance

14.06.2026, 07:37

+ ₹ 20,625.3

Done

Account replenishment

14.06.2026, 07:37

+ ₹ 1,585.47

Done

Account replenishment

14.06.2026, 07:24

+ ₹ 639.68

Done

Account replenishment

14.06.2026, 06:56

+ ₹ 1,599.91

Done

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casoola Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila