TongoBet Casino - Player's withdrawal is delayed due to method change.

This may be futile, but for the sake of going on the record I would like to file a complaint. I posted a review stating that I was able to deposit at this casino via Interac and now am unable to withdraw my winnings via Interac because it no longer is available as a deposit or withdrawal method. I've been offered a withdrawal via crypto, currently the currency they show available, but I don't use it nor have any plans to use that form of currency.

Although the casino has replied to me via email and to my review acknowledging that I am verified and that they have technical issues preventing them from completing my withdrawal via Interac, it's been over two weeks and no solution has been offered. My next step is to file a complaint via their licensing authority, but I'm doing my due dilligence by filing this complaint first with a third party.

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Have you made any successful payouts from the casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas