The player from the Netherlands is facing prolonged withdrawal delays at Tikitaka Casino after winning €17,000 and attempting to withdraw €1,100 in three transactions. Despite multiple contacts with customer support, her withdrawals remain 'pending review' with generic responses provided, raising concerns over potential deliberate delays in processing her winnings.
TikiTaka Casino - Player’s withdrawal process is delayed.
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6d 21h 41m 51s
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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yesterday
Translation
Good morning,
I would like to file a complaint against Tikitaka Casino regarding the prolonged withdrawal process of my funds.
On March 24, 2026, while playing at this casino for the first time (deposit €25), I won a jackpot of €17,000. Due to the casino's withdrawal limits, I made three separate transactions: €500, €100, and another €500. I'm currently waiting for a total of €1,100, with the remaining €15,900 still in my player account.
All my withdrawals have been listed as "pending review" for days now. I've contacted customer support multiple times via live chat and email. Each time, I receive generic responses that appear to be automated – support apologizes for the delays and asks for "patience," promising to expedite the process, but nothing actually changes.
My account hasn't required any additional document verification (KYC) so far, and the casino hasn't sent any specific requests for additional information, citing internal procedures as the only reason. I'm concerned that the casino is deliberately delaying the payout of such a large winning.
I'm asking for help in mediating and recovering my funds. I have screenshots of my winnings and my support communication history.
Automatic translation:
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3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
