TikiTaka Casino - Player's withdrawal is delayed despite completed verification.

I have €40,000 in my account (€38,500 account balance and €1,500 in three pending withdrawals).

I have successfully completed several withdrawals in the past, including withdrawals made after my large win.

After my balance increased significantly, the casino requested additional verification documents.

Documents submitted

● Identity verification.

● Verification of my Bunq payment method (approved).

● Official confirmation from Salt Bank proving I am the owner of the Salt Bank Mastercard used for deposits.

● Official proof of residence issued by my employer (Sterk Werk), confirming my residence in the Netherlands since November 2025.

The casino later confirmed by email that:

● all requested documents have been received;

● no additional documents are required;

● my case is under priority review by the Security Department.

Despite this confirmation, my withdrawals remain blocked.

Current situation

● Account balance: €38,500.

● Pending withdrawals: €1,500 (3 × €500).

● Withdrawals remain blocked.

● The account is still active.

● No Terms & Conditions violation has ever been communicated.

● No funds have been confiscated.

● No additional documents have been requested.

I have repeatedly contacted the VIP Manager, but I continue receiving generic responses stating that my case has been forwarded to the relevant department.

I respectfully request assistance in obtaining the completion of the verification process and the release of my pending withdrawals and account balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Are there any documents in your account that are currently pending verification? Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila