Dear arubiome,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which documents were approved and which were not, to your knowledge?
- Are there any documents in your account that are currently pending verification?
- Has the casino indicated that there might be a problem with approving specific documents?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Dear arubiome,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which documents were approved and which were not, to your knowledge?
- Are there any documents in your account that are currently pending verification?
- Has the casino indicated that there might be a problem with approving specific documents?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila