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Dear arubiome,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which documents were approved and which were not, to your knowledge?
• Are there any documents in your account that are currently pending verification?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

At the moment, they are verifying my transactions made with a Jeton credit card. This process has been taking around a month, more or less.

Previously, I submitted documentation to verify my identity, the ownership of my accounts, and my deposit methods. This included screenshots, PDF files, and transaction records covering the time periods that were requested.

All of this documentation was eventually approved. However, the verification process usually takes a long time, and after completing a verification, they often request additional documentation. In some cases, this documentation had already been provided weeks or even months earlier.

Dear arubiome,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear arubiome,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from TikiTaka Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear TikiTaka Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear arubiome,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with your request as expediently as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

TikiTaka Casino team.

Dear arubiome,

We are happy to confirm that your previous pending withdrawal of 500 EUR has been processed, and the money has been sent from our side February 13, 2026.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. 

We will make every effort to assist you with your future withdrawal requests and will provide you with an update at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Best regards,   

TikiTaka Casino team.

Dear TikiTaka Casino,

Thank you for your update and cooperation.

Dear arubiome,

We are now waiting for your update. Please let us know once there are any further developments.

Yes, the first withdraw is done. I have two more withdraw request in revisión status.

Thank you

Dear arubiome,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear arubiome,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi