TikiTaka Casino - Player’s account has been closed and withdrawal is delayed.

I've been trying to withdraw my money from this casino for over two months now. They closed my account, and I've been contacting them by email ever since regarding the withdrawal, but nothing has happened. There's been no progress, and it's been a month since they last responded or did anything. They asked for KYC documents, which I sent and were approved. They then asked for my bank details, and I told them I only wanted to withdraw via crypto since that was my deposit method. Since then, there's been complete silence. Two months have passed. This is the last communication I've received.

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Dear anis1q2341234,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced. Please allow me to ask a few questions so I can fully understand the situation.

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Which verification documents have you already submitted before you lost access to your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Could you tell us which games you focused on: slots, live casino, sports betting, etc.?

Casino

What verification documents had you submitted before losing access to your account?

They asked me for photos of my ID, a selfie with their casino in the background, and I think they asked for my address too.

Did you accumulate your earnings with or without an active bonus?

No bonus

Thank you for your reply and for providing the previous details, anis1q2341234.

• What specific cryptocurrency method were you trying to use for your withdrawal? Was your payment method verified?
• Are there any specific terms or conditions regarding withdrawals mentioned in your account that you are aware of?
• Have you attempted to contact the casino through any other channels, such as live chat or phone support?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

What specific cryptocurrency method were you trying to use for your withdrawal? Was your payment method verified?

USDT or USDC, it didn't matter to me, they didn't ask me to verify.

Are there any specific terms or conditions regarding withdrawals mentioned in your account that you are aware of?

No

Have you tried contacting the casino through other channels, such as live chat or telephone support?

They say the same thing, that another department reviews it.

Could you please provide me with any additional communication you have had with the casino?

This is what I received after sending literally over 100 emails over two days. I also filed a complaint on another well-known complaints forum, which they also failed to respond to.

Dear anis1q2341234

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Štefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear anis1q2341234,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from TikiTaka Casino to join this conversation and assist in addressing the complaint.

Dear TikiTaka Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I received an email stating that a withdrawal had been requested, and another stating that it had been paid. However, I never provided my cryptocurrency wallet details for payment, so I don't understand what they've done.

Dear anis1q2341234,

Thank you for your response and the information provided.

Could you please clarify which payment method you used to deposit funds into the casino? If you used a crypto wallet, could you also confirm whether you have checked that wallet to see if the payment has been received?

I look forward to your response.

Dear anis1q2341234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I'll send it soon. I've had problems with my ID card; I lost it. I'll let you know when I send it.

I've made an appointment to get a new ID, but the appointment is in a month. Can I take a selfie with, for example, my driver's license?

Dear anis1q2341234,

Thank you for your response.

Could you please reply to my previous question regarding the payment method you used for the deposit? Additionally, I would like to ask whether the casino is requesting any identification documents from your side as part of the verification process.

I look forward to your response.

Sorry for the previous message, I got the complaint mixed up, I meant to write in another one.

Could you please clarify which payment method you used to deposit funds into the casino? If you used a cryptocurrency wallet, could you also confirm whether you checked it to verify that the payment was received?

I used USDT cryptocurrency. I handle a lot of them, so I'd like to ask if you could provide me with the transaction hash ID so I can verify it.