The Pokies Casino - Player reports a glitch affecting winnings.

I was playing the machine on five dollar spins when I got the multiplier feature and the spilt two screen feature together had 299 as I went in to feature and I finished feature as it added up money I was at 14000 and something it glitched and went back to game with same money as when I got the feature. But iv asked them they say no glitch on ther we side but cant get the game records of them from the morning of yhe win they won’t give it to me

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Dear Cracker79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Thank u have forward every thing to email address in message thanks

Thank you for your email.

Unfortunately, no videos or screenshots showing the error you encountered were included. I also haven’t received any records from your gaming history confirming that any of your bets were settled incorrectly.

Please note that when requesting your gaming history from the casino, it’s best to contact their support via email, as live chat agents often don’t have access to this type of data. You may be asked to verify your identity before the casino provides your gaming history in Excel format.

Once you receive it, please forward it to me at [email protected].

Ok will do that now and forward it to u once I get it all thank h

Hi there the email address for the site rejects my emails now

I have received your email. Unfortunately, if you do not provide videos or your gaming history in Excel format showing the errors you encountered, we will not be able to proceed with your complaint.

Please send these documents within the next seven days. If we do not receive them within this timeframe, I will need to close your complaint due to insufficient evidence.

Thank you for your understanding.

Dear Cracker79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.