The Phone Casino - Player's account has been blocked.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thank you. I have already asked my phone provider 3 to investigate which they said they would.

Hello I have an update and it's quite ridiculous. Just look at the emails what I've been sent. I really can't believe these MORONS think they can get away with stealing from someone.

Hello. I just wanted to update you regarding other reviews showing the same problems. Accounts blocked and money taken. I don't understand how this corrupt company has any positive reviews? They also NEVER answer the phone when I try to call them. Thank you.

Hello,

thank you for your messages.

Do you have any news from your phone provider, please?

Has the investigation started on their part?

Looking forward to your reply,

Katarina

Hello. No I haven't heard anything from them yet? Thanks.

K C*******

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello Katarina. Thank you for your message. But I no longer have any of this. Also I AS is now involved. You can put the case as resolved if you like? Thanks again.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.