Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
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Dominika L.
Author
Dominika Lakotova
Casino & Affiliate Communication Specialist
Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
In this review of The Phone Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. The Phone Casino has a Very high Safety Index of 9.4, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Continue reading our The Phone Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index of The Phone Casino – Is it fair and safe?
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of The Phone Casino, we have looked closely into the Terms and Conditions of The Phone Casino and reviewed them. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
The Phone Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include The Phone Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, The Phone Casino has landed a Very high Safety Index of 9.4. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: To the best of our knowledge, The Phone Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of The Phone Casino.
The Phone Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of The Phone Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about The Phone Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found no relevant complaints about this casino.
The Phone Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
So far, we have received only 3 player reviews of The Phone Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
The Phone Casino company data and licenses
The Phone Casino is owned by Play Gamified Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
The Phone Casino holds licenses issued by licensing authorities in these countries or regions: United Kingdom (United Kingdom Gambling Commission), Alderney (Alderney Gambling Control Commission).
Win and withdrawal limits, payment options
The Phone Casino accepts deposits via 7 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, PayPal, PayByMobile.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at The Phone Casino.
Language
Website
Customer support
Live chat
English
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at The Phone Casino, account management, withdrawal process, etc. We would say The Phone Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at The Phone Casino
The Phone Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Games from 50 casino game providers are available. This includes Playtech, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, Eyecon, Bally's Corporation, Barcrest, Lightning Box, Spinomenal, Booming Games, Iron Dog Studio, Ash Gaming, Inspired Gaming, Jelly, Origins (playtech), Playzido, Atomic City, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Ad Lunam, G Games, Nailed it! Games, Fortune Factory Studios, All For One Studios (ALL41), Pixiu Gaming, Infinity Dragon Studios, Gameburger Studios, Real Dealer Studios, Switch Studios, Atlantic Digital, Reel Kingdom, Max Win Gaming, Skywind Group, SpinPlay Games, Design Works Gaming (DWG), Games Global, Gaming Realms, Light & Wonder, Rarestone gaming, Epic Industries, Hacksaw Gaming, AreaVegas.
Bonuses and codes offered by The Phone Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 2 bonuses from The Phone Casino in our database, including:
40 FREE SPINS on Big Bass Splash
1 EXTRA SPIN on Mega Wheel
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Play Gamified Limited
Operator
Jumpman Gaming Limited
Platform
Jumpman Gaming
Established
2006
Estimated annual revenues
> $5,000,000
Casino Bonuses
The Phone Casino bonuses
Browse all bonuses offered by The Phone Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
User reviews of The Phone Casino
This is a place to share experience with The Phone Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Below is the review I just posted regarding being scammed by phone casino.
I'm going to say this once and once only. Refund the £20 back to me within the next 24 hours or I will contact the police and action fraud. I tried to open an account with you but it was blocked straight away. I did not once deposit any money via mobile billing from my number xxxxxxxxxxx I've already contacted my mobile phone provider 3. 24 hours start now. K Choudhury
No positive
Blocked my account straight away. And stole £20 via mobile billing.
I just joined this casino they are brilliant quick verification and quick withdrawal great selection of games to very happy to have joined a great casino I would really recommend this casino
Been customer of sister casino vegasmoose but they using the same email for customer service hence why giving review here. Casino has good return %. Customer service is polite. 1* given due to long time to pay off balance. Self excluded on 11th of March- they haven’t confirmed self exclusion so after couple days I asked for confirmation. They haven’t mentioned nothing about my balance so again I asked myself and then they asked for bank statement and said balance will be returned in 1-20days. T&cs not transparent and user friendly for player. As for self excluded player I wouldn’t expect that player would need to email them to ask all questions. And as well after sign up they letting you to deposit and play but if you want to withdraw you need to sent documentation. That’s clear breach of license.
Good return %
Long withdrawal
Self excluded players must email them
Not transparent t&cs
Safety Index explained
Safety Index of The Phone Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of The Phone Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.4/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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