Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Dominika L.
Author
Dominika Lakotova
Casino & Affiliate Communication Specialist
Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
In this review of The Phone Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Our review gave The Phone Casino a Very high Safety Index of 9.4. This makes it one of the best picks for a safe and fair casino. Continue reading our The Phone Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of The Phone Casino – Is it fair and safe?
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of The Phone Casino, we have looked closely into the Terms and Conditions of The Phone Casino and reviewed them. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
The Phone Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include The Phone Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, The Phone Casino has landed a Very high Safety Index of 9.4. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: To the best of our knowledge, The Phone Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of The Phone Casino.
Our The Phone Casino T&Cs review
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of The Phone Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about The Phone Casino
Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.
We have found no relevant complaints about this casino.
The Phone Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
So far, we have received only 3 player reviews of The Phone Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
The Phone Casino company data and licenses
The Phone Casino is owned by Play Gamified Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
The Phone Casino holds licenses issued by licensing authorities in these countries or regions: United Kingdom (United Kingdom Gambling Commission), Alderney (Alderney Gambling Control Commission).
Win and withdrawal limits, payment options
The Phone Casino accepts deposits via 7 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, PayPal, PayByMobile.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at The Phone Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at The Phone Casino, managing your account, withdrawals, or other matters. We would say The Phone Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at The Phone Casino
The Phone Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Games from 50 casino game providers are available. This includes Playtech, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, Eyecon, Bally's Corporation, Barcrest, Lightning Box, Spinomenal, Booming Games, Iron Dog Studio, Ash Gaming, Inspired Gaming, Jelly, Origins (playtech), Playzido, Atomic City, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Ad Lunam, G Games, Nailed it! Games, Fortune Factory Studios, All For One Studios (ALL41), Pixiu Gaming, Infinity Dragon Studios, Gameburger Studios, Real Dealer Studios, Switch Studios, Atlantic Digital, Reel Kingdom, Max Win Gaming, Skywind Group, SpinPlay Games, Design Works Gaming (DWG), Games Global, Gaming Realms, Light & Wonder, Rarestone gaming, Epic Industries, Hacksaw Gaming, AreaVegas.
Bonuses and codes offered by The Phone Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 2 bonuses from The Phone Casino in our database, including:
20 FREE SPINS on Big Bass Splash
1 EXTRA SPIN on Mega Wheel
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Play Gamified Limited
Operator
Jumpman Gaming Limited
Platform
Jumpman Gaming
Established
2006
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of The Phone Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at The Phone Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 10
Not Available: 5
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by The Phone Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by The Phone Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for GBP
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
GBP
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Live chat not available
Customer support:
Available in
1 language
English
All languages (1)
English
E-mail support rating
Subpar
Average response time: 5h
Based on 7 tests
Date and tester
Response time
Rating
24 Mar 2026
Michaela S.
5h
Subpar
16 Sep 2025
Endri K.
Not measured
Subpar
06 Nov 2024
Natalia J.
Not measured
Subpar
25 Mar 2024
Ayberk A.
Not measured
Good
04 Mar 2023
Satrio Y.
Not measured
Subpar
10 Nov 2021
Satrio Y.
Not measured
Subpar
08 Jul 2020
Viliam V.
Not measured
Subpar
User reviews
User reviews of The Phone Casino
This is a place to share experience with The Phone Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 3 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 11 months ago
Below is the review I just posted regarding being scammed by phone casino.
I'm going to say this once and once only. Refund the £20 back to me within the next 24 hours or I will contact the police and action fraud. I tried to open an account with you but it was blocked straight away. I did not once deposit any money via mobile billing from my number xxxxxxxxxxx I've already contacted my mobile phone provider 3. 24 hours start now. K Choudhury
No positive
Blocked my account straight away. And stole £20 via mobile billing.
• 3 years ago
I just joined this casino they are brilliant quick verification and quick withdrawal great selection of games to very happy to have joined a great casino I would really recommend this casino
Fast verification
Fast withdrawal
Great selection of provider's
• 3 years ago
Been customer of sister casino vegasmoose but they using the same email for customer service hence why giving review here. Casino has good return %. Customer service is polite. 1* given due to long time to pay off balance. Self excluded on 11th of March- they haven’t confirmed self exclusion so after couple days I asked for confirmation. They haven’t mentioned nothing about my balance so again I asked myself and then they asked for bank statement and said balance will be returned in 1-20days. T&cs not transparent and user friendly for player. As for self excluded player I wouldn’t expect that player would need to email them to ask all questions. And as well after sign up they letting you to deposit and play but if you want to withdraw you need to sent documentation. That’s clear breach of license.
Good return %
Long withdrawal
Self excluded players must email them
Not transparent t&cs
Discussion
The Phone Casino discussion
Discuss anything related to The Phone Casino with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Casino Bonuses
The Phone Casino bonuses
Browse all bonuses offered by The Phone Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by The Phone Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for GBP
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
GBP
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Live chat not available
Customer support:
Available in
1 language
English
All languages (1)
English
E-mail support rating
Subpar
Average response time: 5h
Based on 7 tests
Date and tester
Response time
Rating
24 Mar 2026
Michaela S.
5h
Subpar
16 Sep 2025
Endri K.
Not measured
Subpar
06 Nov 2024
Natalia J.
Not measured
Subpar
25 Mar 2024
Ayberk A.
Not measured
Good
04 Mar 2023
Satrio Y.
Not measured
Subpar
10 Nov 2021
Satrio Y.
Not measured
Subpar
08 Jul 2020
Viliam V.
Not measured
Subpar
User reviews
User reviews of The Phone Casino
This is a place to share experience with The Phone Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 3 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 11 months ago
Below is the review I just posted regarding being scammed by phone casino.
I'm going to say this once and once only. Refund the £20 back to me within the next 24 hours or I will contact the police and action fraud. I tried to open an account with you but it was blocked straight away. I did not once deposit any money via mobile billing from my number xxxxxxxxxxx I've already contacted my mobile phone provider 3. 24 hours start now. K Choudhury
No positive
Blocked my account straight away. And stole £20 via mobile billing.
• 3 years ago
I just joined this casino they are brilliant quick verification and quick withdrawal great selection of games to very happy to have joined a great casino I would really recommend this casino
Fast verification
Fast withdrawal
Great selection of provider's
• 3 years ago
Been customer of sister casino vegasmoose but they using the same email for customer service hence why giving review here. Casino has good return %. Customer service is polite. 1* given due to long time to pay off balance. Self excluded on 11th of March- they haven’t confirmed self exclusion so after couple days I asked for confirmation. They haven’t mentioned nothing about my balance so again I asked myself and then they asked for bank statement and said balance will be returned in 1-20days. T&cs not transparent and user friendly for player. As for self excluded player I wouldn’t expect that player would need to email them to ask all questions. And as well after sign up they letting you to deposit and play but if you want to withdraw you need to sent documentation. That’s clear breach of license.
Good return %
Long withdrawal
Self excluded players must email them
Not transparent t&cs
Discussion
The Phone Casino discussion
Discuss anything related to The Phone Casino with other players, share your opinion, or get answers to your questions.
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