TedBet Casino - Player's withdrawal is delayed.

Regarding delays in withdrawals from TEDBET and inadequate support

Main text:

I applied for a withdrawal from TEDBET to Jeton on January 23rd, but up until now (February 3rd), the money has not arrived even once.

I have contacted customer support many times, but I always receive the same standard response that "The finance department is currently investigating and waiting for a response," with no specific reason for the delay or any indication of when the issue will be resolved.

In addition, when I checked with Jeton's support, which is a payment method, I received the following message:

We have received a response that "there has been no remittance data or pending deposits from TEDBET since the 23rd." Based on this, we believe it is highly likely that the casino is not processing the remittance properly or is providing false information.

I have been using bank withdrawals until now, and this is my first time using Jeton, but I have already completed my identity verification (KYC) and have not engaged in any violations of the terms and conditions.

It is extremely troubling that our funds have been tied up for so long.

Also, in the chat, false information was given that this was in violation of the rules regarding chat content to third parties.

The conversation in the chat indicated that the information had not been shared with the finance department, so support does not know what they are investigating or why there is a delay.

We would like to ask CasinoGuru to intervene and investigate the matter to ensure that the funds are deposited promptly.

Clarification of desired solution: (return of funds)

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Veronica

Thank you for your reply. I am very happy and grateful for your support.

I will wait patiently for a quick resolution. I applied for withdrawal on January 22nd, so today is the 14th day.

Thank you very much.

February 6, 2026

TEDBET support said, "We have confirmed that your withdrawal has been successfully processed by our finance department. Please expect your funds to arrive shortly. If you do not receive your withdrawal within the next 5 hours, please contact us again to confirm your payment."

However, more than five hours have passed and the payment has not been processed. I contacted support again but did not receive a clear answer and the response was vague, so it seems that the main issue is that the communication with the payment (finance) department has not been shared.

The deposit request was left untouched for 16 days, and then a withdrawal request was made for 25,000 yen.

Since there has been no history of deposits from Jeton, a fee of 1,000 yen has been deducted.

I was told that the money had been returned to the casino, but when I told them that I wanted to change the withdrawal process to a bank transfer, TEDBET's financial department had already made the transfer to Jeton without my permission, preventing me from making the change.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ikoibito,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika