Super Spin Casino - Player's account was closed after complaints.

Hello CasinoGuru Team,

I am filing a formal complaint against Super-Spin.com

Issue: Breach of Responsible Gambling and Failure to Protect a Vulnerable Player.

Timeline of events:

On December 10th, 2025, I contacted the casino's VIP/Support team to explicitly disclose that I have a gambling addiction and requested to stop playing.

Instead of immediately closing my account as per safety protocols, the casino ignored my disclosure and offered me a bonus to keep playing.

They later delayed the closure by asking for KYC documents, which is a violation of 'Duty of Care' when addiction is involved.

Between Dec 10th and today, I was allowed to deposit and lose 1980 €.

My account was only blocked today, after I posted a negative review on Trustpilot.

Evidence attached:

Screenshot of my message on Dec 10th disclosing my addiction.

Screenshot of their response offering a bonus.

Desired Resolution:

I am requesting a full refund of all deposits made after my initial disclosure on December 10th.

Thank you for your assistance in this matter.

Regards,

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Super Spin Casino. We received your email confirming that your account was closed after your Trustpilot review was published.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino addressed your disclosure of gambling issues from December? Have you specified these events as a reason why you are asking for a refund?
• Could you please share with me your requests for a refund addressed to the casino and share a screenshot of the Trustpilot review if it's still available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas