The player from Italy is unable to withdraw €65 from the casino after three months due to an incorrectly typed email during account creation. Despite providing requested information multiple times, he has not received his funds and cannot access his account.
StoneVegas Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
3d 0h 49m 20s
StoneVegas Casino
Safety Index 7.1 Above averageCase summary
Discussion
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Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have access to your casino account, or are you unable to log in?
- Have you previously completed the KYC verification?
- Did you fill in your personal details (full name, date of birth, address, etc.) correctly during registration, with only the email address containing a typo?
- Have you received any confirmation from the casino that they were able to locate your account despite the incorrect email address?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
