StoneVegas Casino - Player’s withdrawal is delayed.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your casino account, or are you unable to log in?
• Have you previously completed the KYC verification?
• Did you fill in your personal details (full name, date of birth, address, etc.) correctly during registration, with only the email address containing a typo?
• Have you received any confirmation from the casino that they were able to locate your account despite the incorrect email address?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Salve io gli ho dato tutti i dati, mi hanno chiesto pure la carta per vedere se era la carta con cui avevo depositato, mi hanno confermato tutto, no il kyc non l'ho verificato sul profilo perché lo avevo appena creato e quando mi é uscito non sono più riuscito ad entrare, mi hanno fatto mandare tutti i dati per quello, ma sono 3 mesi che aspetto ora e sarà la quinta volta che mando gli stessi documenti.

Thank you for your response. However, it appears that some of the questions from my previous message have not been addressed. Could you please review it once more?

All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

L'unico errore é stata la mail, e di hanno trovato il profilo anche perché mi hanno già fatto mandare tutto, ma é da piú di 3 mesi che mi continuano a mandare foto dei documenti e della carta che ho usato per depositare

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.