The player from Germany had experienced issues with deposits and withdrawals at Starda after years of satisfaction. Despite a confirmed deposit of €400, he faced technical problems when trying to play games and was unable to process a withdrawal due to repeated rejection, even though the system showed that the maximum withdrawal was €400. After troubleshooting, he was able to access the games again, and both deposits and withdrawals were functioning properly. The issue had been marked as resolved by the Complaints Team following the player's confirmation of the resolution.
Starda Casino - Player faces gaming and withdrawal issues at the casino.
Resolved
Our verdict
Case closed
Amount: €400
Starda Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
Have a wonderful good day!
I've been registered with Starda for years and have always been satisfied, both with deposits and withdrawals.
Over the last few weeks I've only had problems with deposits and withdrawals.
I had problems with the manager Diana von Strada, even to the point of threats.
I deposited €400, which was confirmed. But I can't open or play any slot games when I click on them. It just didn't respond, which was never a problem before. When I clicked, the game I wanted to play opened immediately. But that's not the case now. I contacted support several times. I then wanted to withdraw the €400 I had deposited because it annoyed me that I couldn't open the games. I know that I have to wager the amount first before I can request a withdrawal. But when I tried to withdraw, it said that the maximum withdrawal I could make was €400. I did this, but it was rejected. If no withdrawal was possible, it would also show that the maximum withdrawal was €400. But that wasn't the case and it kept showing that the maximum withdrawal was €400. I don't know why such problems occur after all these years. I would be incredibly grateful if you could solve my problem.
I am registered with Starda using the email address: [email address hidden by Casino Guru administration]
Kind regards
DB
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Dear Casinosommer25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Starda Casino. To better understand your situation and assist you more effectively, I would appreciate it if you could answer the following questions:
- Have you tried accessing the games on a different device or browser?
- Have you tried clearing your cookies, cache, and browser history, and accessing the casino website again?
- Could you please send me a screenshot of the error you see when you try opening any game?
- Are you able to open any other games besides slots?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
6 months ago
Translation
Hello Veronica!
Thanks for your reply! I cleared my cookies and cache, but it still didn't work. I can log in to Starda, but I can't open any games. I can't open any games at all.
Today I received cashback and then wanted to open and play bonus games. Of course, that didn't work either, which really annoys me.
Cashback is valid until Monday at 10:00 a.m., then it's gone again.
I tried taking a screenshot and attaching it, but it didn't work. When I sent the reply, it was spinning, or rather, a moving circle.
Kind regards
DB
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Translation
Hello Veronica!
I cleared my browser cache and used Google Chrome. Now I can open the games and use the bonus games. A big thank you to you, dear Veronika. I hope the deposit and withdrawal process works. Otherwise, I'll get back to you. I wish you a wonderful, relaxing, and sunny weekend.
Kind regards
DB
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Thank you for letting me know. I am glad that you are now able to access the casino website again.
Is there anything else we can assist you with, or may we consider your complaint resolved?
Public
Public
6 months ago
Translation
Hello Veronica!
I'll wait a few more days to see if it's resolved. I hope I win something and can cash out. I'll get back to you immediately. Thanks!
Kind regards
DB
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Dear Casinosommer25,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
Translation
Have a wonderful day, Veronika!
It's working again. Deposits and withdrawals have been working perfectly so far. Thank you for your support and help.
Kind regards
DB
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Dear Casinosommer25,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
