The player from Germany has a withdrawal of €500 requested three weeks ago that remains in 'Awaiting Review' status at Sportuna. Despite contacting customer support multiple times, he receives no clear explanation for the delay, which is attributed to an ongoing investigation that lacks specifics.
Sportuna Casino - Player's withdrawal is delayed without explanation.
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5d 9h 18m 26s
Sportuna Casino
Safety Index:HighCase summary
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4 days ago
Translation
Hello Casino Guru Team,
I hereby file a complaint against the provider Sportuna.
I have a €500 withdrawal that I requested on March 24, 2026. Since then, this withdrawal has been permanently stuck in "Awaiting Review" status. Nothing has changed to this day, and there has been no discernible processing by the finance department.
Despite multiple attempts to contact customer support, they were unable to provide a concrete explanation for the delay and only referred generally to an ongoing investigation, without specifying a timeframe or progress.
I fully met the bonus requirements, and the resulting winnings have already been converted into real money. At one point, I had a total profit of around €2000, but I lost most of it again later in the game. In the end, I only requested a withdrawal of the remaining €500.
The payout therefore applies to real money balances that have already been verified or unlocked through regular gameplay.
I request Casino Guru's assistance in resolving this case and enforcing my payout.
Thank you in advance.
Best regards
Automatic translation:
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2 days ago
Important notice:
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or sports betting?
- Could you please send me a screenshot or a link to the bonus you activated and played with?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
