Sportaza Casino - Player's bonus is unjustifiably canceled.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please attach a screenshot of your bonus history?
• Have you deposited any real money funds in order to activate this promotion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Hallo Attila,diesen Screenshot habe ich noch gefunden.

Wenn Du mir eine E-Mail Adresse geben würdest,dann leite ich die E-Mail's an dich weiter,die ich vom Sportaza Support bekommen habe

Danke für deine Hilfe

Mit freundlichen Grüßen

[redacted]

Thank you for the screenshot. Could you please provide a screenshot or other evidence confirming the exact date and time when the bonus was activated? This would allow us to verify whether the bonus was cancelled before the 72-hour period expired.

Also, could you please clarify whether you made a real-money deposit to activate the bonus?

Best regards,

Attila

Hello Dadic75,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru