The player from Germany reports that Sportaza unjustly canceled his bonus of €811.25 due to what the casino claims was a time expiration, despite the 72-hour period not officially ending. He has documented evidence showing that the cancellation occurred approximately 21 hours early and is demanding a resolution for his winnings or immediate payout.
Sportaza Casino - Player's bonus is unjustifiably canceled.
Opened
Current status
Waiting for player to reply
5d 21h 13m 35s
Sportaza Casino
Safety Index 7.3 Above averageCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please attach a screenshot of your bonus history?
- Have you deposited any real money funds in order to activate this promotion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
Dadic75 has 5d 21h 13m 35s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
