Sportaza Casino - Player's account has been closed.

Hello so this morning I wanted to log in to my sportaza account. By logging in they tell me "your account has been blocked by the administrator" I contacted the quick chat who explained to me that my account was blocked because I did not fill out the KYC within 30 days and that because of that my account was blocked and that I could not recover the money that was on the accounts. I have all the information to prove that it is me, at no time did they warn me that within 30 days the money would disappear. I would absolutely like to get this money back because I need it. I ask you for help to help me get my money back I beg you. I sent an email to sportaza and I am currently waiting for their response.

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Dear bluezoxxxx,

Thank you for submitting your complaint. We are sorry to hear about the issue you are experiencing.

Please note that KYC (Know Your Customer) is a standard and essential procedure used by casinos to verify that funds are paid to the rightful account holder. As operators cannot physically verify players’ identities, this process serves as the primary method of completing identity checks. Licensed and reputable casinos take this obligation seriously, and the verification process may take several working days to complete.

To better understand your case, we kindly ask you to provide clarification on the following:

• Which types of games did you primarily play (e.g. slots, live casino, sports betting)?
• Have you previously submitted any KYC documents? If so, when?
• Did you receive any notifications or reminders regarding the KYC process before your account was blocked?

Your cooperation will help us review the situation more effectively and work toward a resolution.

Thank you in advance for your reply.

Kind regards,

Petra