Spinsy Casino - Player seeks refund after account closure.

​I am filing this complaint against Spinsy Casino for their repeated failure to honor my self-exclusion requests and their predatory retention tactics. I am seeking a full refund of all successful deposits made after my initial disclosure of addiction, totaling $29,634.30.

​1. The Initial Disclosure (Dec 18, 2025):

On December 18, 2025, I sent a high-priority email to Spinsy support with the subject line: "Delete my account." In the body of the email, I explicitly stated: "Your company has destroyed my life and created an addiction i never thought possible for myself." According to responsible gaming standards, this clear disclosure of gambling harm should have resulted in an immediate and permanent account block.

​2. Fraudulent Confirmation of Closure (Feb 23, 2026):

On February 23, 2026, I received a written confirmation from VIP Manager Victor stating that my account was "closed." This was a fraudulent misrepresentation. Despite this official notice of closure, the casino failed to block my deposit gateway and continued to accept and credit an additional $10,214.30 in deposits from that date until May 2026.

​3. Predatory VIP Retention:

Instead of honoring my request to delete the account, VIP managers Leon, Mark, and Amélie targeted me with cash bonuses to incentivize further gambling. I have video evidence from as recently as May 18, 2026, showing Manager Amélie offering me a $500 bonus specifically to prevent me from closing the account, despite my previously disclosed addiction.

​4. Verified Financial Evidence:

I have provided a comprehensive screen recording of my Payment History directly from the Spinsy.com cashier. I have audited this data to include only transactions with the status "Deposit Credited." The total of these successful deposits from Dec 18, 2025, to the present is exactly $29,634.30.

​I am aware of other successfully resolved cases on this forum involving similar behavior from this merchant (e.g., Case ID: Veekey2026) and I am requesting your assistance in resolving this matter fairly.

all proof available upon request, including video of payment history and all correspondence emails from Dec 18th until May with numerous asks to close account as well as being told my account was closed. Currently is still open.

​Thank you for your time and help

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinsy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide a timeline of the events? Specifically, when did the casino close your account, and when was the last time you made a deposit?
• Could you confirm whether you have completed the KYC verification at this casino?
• If possible, could you please send proof of your deposits? You can reach me via email at attila.g@casino.guru, or you may post the screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila