The player from Austria requested three withdrawals of €500 each on March 14th, 15th, and 16th, but has not seen any of them processed after two weeks. He repeatedly contacts support but receives the same response about delays due to the number of requests.
Spinsy Casino - Player's withdrawals are delayed.
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Spinsy Casino
Safety Index:HighCase summary
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2 days ago
Translation
I requested a withdrawal of €500 each on March 14th, 15th, and 16th. (A maximum of three withdrawals can be requested; before new ones can be made, one must be processed.) The oldest withdrawal request is from March 14th. After contacting support multiple times, I keep receiving the same response: "You currently have so many withdrawal requests to process that all withdrawals are being delayed." Ten business days have now passed, and none of my withdrawals have been processed.
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9 hours ago
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9 hours ago
Dear stefanxn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
