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I requested a withdrawal of €500 each on March 14th, 15th, and 16th. (A maximum of three withdrawals can be requested; before new ones can be made, one must be processed.) The oldest withdrawal request is from March 14th. After contacting support multiple times, I keep receiving the same response: "You currently have so many withdrawal requests to process that all withdrawals are being delayed." Ten business days have now passed, and none of my withdrawals have been processed.

Ich habe am 14.03 am 15.03 und am 16.03 jeweils eine Auszahlung von 500€ beantragt. ( Max können 3 Auszahlungen beantragt werden bevor neue neue getätigt werden können muss eine davon bearbeitet werden) Die älteste Auszahlungsanfrage ist vom 14.03 nach mehrfachen Kontakt zum support erhalte ich immer die gleichen Antworten: Sie haben aktuell so viele Auszahlungen Zum support erhalte bearbeiten das sich alle Auszahlungen verzögern. Mittkerweile sind 10 Werktage vergangen und es wurde noch keine Auszahlung bearbeitet.

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Dear stefanxn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila