Spinsy Casino - Player’s withdrawal has been delayed.

I won €22,000 on a 3 Oaks Gaming slot while playing on Spinsy Casino. My gameplay was fair, fully compliant with the rules, and I have a complete video recording as proof.

Despite the fact that my account says "no verification is required," the casino is limiting my withdrawal to only €200, with no explanation and no official communication about any restriction. This goes directly against their own Terms & Conditions, which state higher withdrawal limits per day and per month.

I deposited using a legitimate Revolut bank account via a virtual single-use card, which was accepted with no problem. Now, when it comes to withdrawing, I am being restricted and delayed unjustifiably.

I have contacted their support multiple times and received vague or no responses. I am starting to believe this is an attempt to avoid paying large legitimate wins.

If this issue is not resolved quickly, I am ready to escalate it further — including a formal complaint to the provider 3 Oaks Gaming, Revolut, and EU consumer protection bodies.

I request that my €22,000 be released in full, or at the very least, that a clear and fair withdrawal plan be provided immediately.

Dear thodoris1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Dominika,

Thank you for your reply and for reviewing my case.

I would like to clarify that:

They do not asked me for verify , they told me they do not need verification

I have received no approval or processing on my withdrawals,

Furthermore, the Spinsy support team is providing no meaningful answers, only vague replies and promises of escalation without results. It is clear that this is not a technical delay, but rather a deliberate attempt to delay or avoid payment.

I kindly request that Casino Guru intervenes immediately. I am also preparing to submit formal complaints to Revolut and EU consumer authorities if this is not resolved promptly.

Thank you again for your help and support.

Thodoris1997

Dear Casino Guru,

I would like to add an important update.

Today marks the end of the 3 full working days that Spinsy Casino states are needed to process withdrawal requests. According to their own terms and the support replies I received, my withdrawal should have already been reviewed and approved.

However, earlier today, I was unable to log into my account for over an hour. This happened right at the point where I expected the withdrawal to be finalized. While I was eventually able to access my account again, this interruption only adds to the growing concerns around this situation and the casino's commitment to transparency and fair treatment of players.

There has still been no approval of my withdrawal, no progress, and no valid explanation for the delays. I continue to receive generic answers, while the promised timeframe has already been exceeded.

I kindly insist on immediate intervention from Casino Guru to resolve this matter and help ensure that players’ rights are respected.

Thank you once again for your support.

Sincerely,

thodoris1997

Dear Casino Guru team,

I am reaching out to formally request your immediate intervention, as Spinsy Casino continues to unjustifiably block my withdrawal, despite full compliance on my part.

To clarify:

I have submitted all documents requested, including:

Official proof of address

Complete bank transaction statements for every one-time-use card used to deposit funds

These cards were already accepted by the platform for successful deposits.

There is no mention anywhere in their Terms & Conditions that one-time cards are prohibited, nor that additional ownership verification is required after funds have been accepted.

Despite this, Spinsy is still demanding irrelevant or redundant documentation, clearly as a tactic to delay and avoid payout. These repeated document requests — especially for cards that no longer exist and were already used — serve no real verification purpose and appear to be purely obstructionist.

It has now been well beyond the promised processing window of 3 business days. This situation is not only unethical, it violates the very policies they claim to follow.

At this point, your intervention is urgently needed to protect player rights and ensure Spinsy Casino upholds fair practices. I am also in the process of preparing public exposure across Greek media and creators, as well as regulatory complaints.

Thank you in advance for your support. I am ready to provide all documentation and correspondence upon request.

Best regards,

Theodoros

Dear thodoris1997, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please send us all the communication you’ve had with Spinsy Casino, including emails and live chat conversations?

Do you currently have any pending withdrawals in your account? If so, could you send us a screenshot of your withdrawals page?

Did you play with any active bonus when you won the €22,000, or was it purely from your real money balance?

Also, could you explain more about the €200 daily withdrawal limit? Did the casino communicate this to you in writing? If yes, could you send us that message or a screenshot where this limit is mentioned?

Dear Dominika,

Thank you for your follow-up.

Here are my answers to your questions:

Yes, I currently have a pending withdrawal of €900, which I requested approximately 15 days ago, and I have not received a single euro to date. The status still shows "Pending" in my account.

The funds were won entirely using real money, without any active bonus or promotional balance.

Regarding the withdrawal limits: I was verbally informed by the casino that the maximum daily withdrawal limit is €1,000. However, they have only allowed me to request €900 so far. I have not received any written confirmation, nor is this limit publicly stated anywhere on their website or terms.

Please let me know where I can send all the email conversations, screenshots, and transaction history to support my case. I am happy to forward everything.

Looking forward to your assistance,

Best regards,

Theodoros

Dear thodoris1997, kindly send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear Dominika,

Thank you again for your support.

To update you on the situation:

I have received a partial payment of approximately €1,000 from Spinsy, out of a total balance of €22,000.

However, there has been no clear payment schedule and no consistent communication from their side.

Recently, they informed me that my passport will expire in 15 days, and that they require a new one to keep my account verified.

In the meantime, I have already submitted a valid national ID and a valid EU driving license — both official government-issued documents — but they were rejected without proper justification. I received no proper reply on why these were not accepted.

Despite this, I have already taken action and applied for a new passport before the current one expires, to comply with their request in good faith.

Please let me know if you would like:

Screenshots of this communication,

Or images from my account showing withdrawal status and delays.

I am happy to forward anything needed to support this case.

Best regards,

Theodoros

Thank you very much, thodoris1997, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear thodoris1997,

 

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

 

Now I would like to invite Spinsy Casino representative to join this conversation and participate in the resolution of this complaint.

 

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

 

Thank you in advance for providing the information.

Dear Jana,

Thank you for your response and for assisting with my complaint.

I would like to provide you with a full update on the situation, along with all related screenshots and correspondence with Spinsy support.

So far, I have only received approximately €2,000 out of over €22,000 in total winnings. Despite following every procedure and guideline, the casino continues to impose unexplained delays.

Specifically:

I have two withdrawal requests of €500 each, pending for approximately 5 days, with no progress.

Although I had previously saved my payment details on the platform, they were suddenly removed, forcing me to re-enter all banking information from scratch.

Spinsy also informed me that my passport will expire in 15 days and used this as a reason to potentially restrict my account. However, I have already submitted both my Greek ID and driver’s license for verification and have received no reply.

I have now submitted an application for a new passport at the Passport Department, to ensure uninterrupted access and compliance.

I kindly ask you to take all these facts into consideration and I am attaching a large number of screenshots proving the extent of the delays and lack of communication from Spinsy.

Thank you again for your support and efforts. I remain at your disposal for any further clarifications.

Sincerely,

Theodoros Zevgaras

Dear thodoris1997,

I understand your frustration. Allow some time for the casino to reply to your public complaint. I will do my best for you to receive your winnings.

Dear all,

We are sorry for the waiting.

Kindly note there are 2 pending withdrawal requests were made on 27.05.2025 and 28.05.2025. Kindly note last completed withdrawal was credited today with acceptable delay.

Please be informed due to our Terms&Conditions 6.15: "Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday."

We appreciate your understanding in this matter.

King regards,

Spinsy team

Dear Spinsy Support,

Thank you for your response. I acknowledge the current status of my two pending withdrawals. However, I must stress the following:

The withdrawal from 27.05 has now exceeded 3 full business days, and according to your own terms, it should have already been processed.

I remind you that my previous withdrawal was only credited today, despite being submitted several days ago — proving a pattern of repeated delays.

Please provide:

A clear confirmation of when exactly the pending withdrawals will be processed.

An explanation for why previous delays occurred despite compliance with all conditions from my side.

I have already submitted all required identification documents, including my new national ID, and I kindly ask you to confirm their approval as well.

P.S.: I have already submitted all necessary identification documents, including my passport, my Greek national ID, and my driver’s license. Out of these, you only approved the passport, which is set to expire within 20 days. Despite having provided valid and active documents (ID and driver’s license), you did not approve them.

To avoid any possible legal dispute or further delays, I have already submitted an application for a new passport, well in advance of the expiration date. Additionally, I sent you my newly issued Greek ID yesterday, which is official and valid and should now be approved without delay. I have complied with all legal and procedural requirements, and I now expect the same from your platform.

Thank you,

Theodoros

Dear thodoris1997,

what is the current pending balance?

Dear Jana,

Thank you for your message.

The current pending balance in my Spinsy account is €16,500.39,

In addition, I currently have three pending withdrawals totaling €1,200:

€500

€500

€200

All three are still awaiting processing.

Please let me know if you need anything further.

Kind regards,

Theodoros

Dear Spinsy Casino representative,

When will the player's withdrawals be processed?

Dear Jana,

I would like to raise a serious concern regarding the ongoing delays in verifying my new ID card.

It has now been three full business days since I submitted my new official Greek ID, and yet the document remains unverified. According to Spiny’s own support policies, such verifications should not take this long.

Let me remind Spinsy that I have already submitted:

My Greek national ID

My driver’s license

My passport (which was accepted but is expiring soon)

In addition, I have submitted the new Greek ID several days ago and I am currently awaiting my new passport as well, which I proactively applied for ahead of expiration.

There is no excuse for such excessive verification delays. Especially while €16,500.39 remains in my account and €1,200 in pending withdrawals is left in limbo with no clear progress.

These delays seriously undermine the platform’s credibility and will not be tolerated indefinitely.

Please treat this matter with the urgency and professionalism it requires.

Kind regards,

Theodoros

Dear thodoris1997,

I understand your frustration. The casino can still respond in the complaint thread. Hopefully, they will explain the delay in processing the pending withdrawal.

Dear all,

We are sorry for any inconvenience caused.

Kindly note player's account is verified and withdrawal proceeds with available delay. Currently there are 2 withdrawal attempts made on 30th of May and 2nd of July. Please be informed Saturday and Sunday are not business days.

Due to our Terms&Conditions 6.15: "Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday."

We appreciate your understanding.

King regards,

Spinsy team

Dear all,

Kindly note withdrawal requests made on 27th, 28th and 29th of May were successfully completed from our side.

We appreciate your patience.

King regards,

Spinsy team

Dear Spinsy Casino team,

Thank you for your recent replies. However, I would like to highlight a few very important points:

Each time there is a message posted here, one withdrawal gets processed. This indicates that actions are taken only when there is external pressure, which is disappointing.

Additionally, it’s been 6–7 days since I submitted my new national ID card, and it still hasn’t been approved. According to your own verification policy, this process should not take more than 3 business days.

I kindly ask you to approve my new ID and process my withdrawals without further delay. I have provided everything required and complied fully with your terms.

Thank you in advance.

Theodoros

Dear Casino Guru,

It is becoming increasingly clear that the intention is to delay verification for 10 more days until my passport expires, so that my account can be closed under the excuse of invalid documentation.

However, I have already submitted a valid national ID and a valid driver’s license, and yet none of these have been approved or acknowledged so far — which clearly shows your intentions. In 2–3 days, I will also submit my new passport.

At this point, I have provided:

one valid government-issued ID (Greek ID),

one valid driver’s license,

and very soon a new valid passport.

There is no justification whatsoever to claim that my account lacks proper verification documents.

I kindly ask Casino Guru to take immediate action on this matter.

Thank you,

Thodoris

Dear Casino Guru team,

I would like to officially inform you that I have just submitted my new passport to Spinsy, well in advance of the expiration date of my previous one. This means that there is now no justification whatsoever for the casino to claim that my account lacks valid identification.

To summarize:

I had already submitted my Greek national ID, driver’s license, and old passport.

Only the passport was accepted, even though it was due to expire in a few days.

I have now proactively submitted the new valid passport before the previous one expired.

All identification documents are now up to date, and there are no grounds for Spinsy to freeze or close my account based on verification issues.

Please consider this record in case of any future attempt from the casino to delay or block access to my funds.

Thank you once again for your support.

P.S.: To avoid any potential misunderstanding, I would like to clarify that I had previously submitted my old ID card. However, since it was the older version, I proactively applied for and received a new ID card and a new passport to ensure there would be no delays or issues with my identity verification. All these actions were taken before the expiration of the previous documents, and the updated documents have now been fully submitted.

Kind regards,

Thodoris

Dear thodoris1997,

thank you for the update. What is the current pending balance? Have you received any of the submitted withdrawals?

Dear Jana,

Thank you for your follow-up.

The current pending balance in my Spinsy account is €15,500.39.

Also At the moment, I have three active withdrawal requests totaling €1,000:

€400

€100

€500

Kind regards,

Thodoris

Dear Casino Guru team,

I would like to inform you that although I have already submitted all the required verification documents — including my new ID card, my new passport, and my driver’s license — Spinsy has yet to verify any of them, while my old passport expires in 3–4 days.

Their own policy clearly states that documents should be verified within 3 business days, a timeframe that has now passed without any valid explanation. I have submitted everything on time, and there is no excuse for the ongoing delay.

Furthermore, I have noticed that each time I post here or update my case, they only process one withdrawal, reinforcing the impression that they are deliberately stalling until my current passport expires.

This strategy is clearly affecting me and putting my funds at risk. I urge you to consider all the above, as this appears to be an intentional delay that could lead to account suspension, even though I have taken every necessary action to remain compliant.

P.S.:

Today is Friday. I submitted my old ID card more than a month ago, my new passport was sent on Monday (which means five business days have already passed), and my new ID card was submitted approximately 10 days ago.

However, none of these documents have been verified yet. The only document that has been approved is my old passport, which is set to expire this coming Monday. There is absolutely no valid justification for this delay.

Thank you for your support,

Theodoros Zevgaras

Dear Spinsy Casino representative,

could you please clarify what causes delays in player document verification?

Dear Casino Guru team,

I would like to clarify the timeline regarding my document submissions, all of which I have already forwarded to you via email:

I submitted my new ID card on May 28th.

I had previously sent my old ID card, driver’s license, proof of residence, proof of phone ownership, and my rental agreement on May 16th.

My new passport was submitted on June 3rd, several days before the current one expires.

Despite having submitted everything on time, Spinsy repeatedly avoids confirming whether my latest documents are approved. Instead of answering clearly, they respond with vague or evasive messages.

Please note: I have already shared all relevant communication and documents with Casino Guru, and I rely on your support to ensure this situation is handled fairly and transparently.

Thank you,

Theodoros Zevgaras

Dear all,

We are sorry for any inconvenience caused.

Following a thorough review of your account, we would like to clarify that the verification process has already been completed. All required documents were submitted, assessed, and approved in full compliance with our internal procedures and applicable regulations.

Also please be informed that player continue to withdraw winnings, which would be impossible without completed verification.

Thank you for your understanding.

Best regards,

Spinsy Team

Dear Spinsy Team,

Thank you for your response and clarification.

Just to officially confirm for the record, I have submitted my new ID card on May 28th and my new passport on June 3rd, well before the expiration date of my previous passport. Despite this, I have not received confirmation that the new documents have been officially approved.

Please kindly clarify whether the new documents were also approved, since this is important to ensure continued access to my account after the old passport expires.

Thank you once again,

Theodoros Zevgaras

Dear Casino Guru,

Just to keep everything documented:

I have submitted the following documents to Spinsy:

Old ID, driver’s license, proof of residence and phone ownership on May 16

New ID card on May 28

New passport on June 3, well before the old one expired

Although the support team confirmed that my account is verified and no further action is needed, I kindly note that they never clearly confirmed whether the newly submitted documents (ID & new passport) were individually reviewed and approved.

This message is just for the record, in case of any future issues. Thank you for your continued support.

Kind regards,

Theodoros

Dear thodoris1997,

Your account was thoroughly reviewed by the relevant department and was verified accordingly with the previously sent documents.

We hope this helps clarify this matter for you.

Best regards,

Spinsy Team.

Dear Casino Guru and Spinsy Team,

Thank you for your responses.

However, I need to point out that Spinsy continues to refer vaguely to "previously sent documents" without clearly confirming whether my most recent identification documents have actually been verified.

For the record:

On May 16, I submitted my old ID, driver’s license, proof of residence, phone ownership certificate, and rental agreement.

On May 28, I submitted my new national ID card.

On June 3, I submitted my new passport, as the old one expires on June 10 (today).

Despite all these proactive steps, Spinsy has never officially confirmed the approval of the new ID and new passport. They continue to reference older documents instead of addressing the current and time-sensitive ones.

According to Spinsy’s own policy, document verification is expected to be completed within three business days. This timeline has clearly passed, and I find it unacceptable that no clarification has been given.

I kindly ask for a clear confirmation that the new ID and passport have been reviewed and approved, especially since my old passport expires today.

All correspondence and documents have been forwarded to Casino Guru to ensure full transparency in this case.

P.S. The withdrawal process has been extremely delayed — it has now been nearly two months since my first request, and I have received less than 20% of my total winnings. This delay is unacceptable and causes serious concern.

Thank you for your attention.

Kind regards,

Theodoros Zeugaras

Dear Spinsy Casino representative,

thank you for an update. Please inform the player that his account is fully verified and process a withdrawal to a player.

Dear all,

Thank you for the waiting.

Please be informed player's account is verified and our relevant team is working on the withdrawal request.

We appreciate your understanding.

King regards,

Spinsy team

Dear Casino Guru team,

As I had already warned, Spinsy seems to be acting on the expiration of my old passport — despite having confirmed that all verification steps were completed and no further action was required from my side.

Today, two of my pending withdrawals, 500+500€ which had already been delayed for 5 business days, were suddenly canceled. I did not request any cancellation, and the message claims it might be due to a "technical issue" with the payment provider.

However, based on the timing and context, it is hard to believe this is just a coincidence. It appears that Spinsy is attempting to bypass processing my payments using vague technical excuses, while in reality avoiding acknowledgment of the new identification documents I submitted before the expiration of the old passport.

This behavior is exactly what I feared — ignoring timely submitted documents in order to delay or avoid paying legitimate withdrawals.

All relevant screenshots have been sent to you for review.

P.S. I respectfully request the immediate processing of my legitimately won funds. Should this issue remain unresolved, I reserve the right to pursue legal action and share my experience with reputable Greek media outlets, in accordance with consumer protection laws.

Thank you for your continued support.

Kind regards,

Theodoros Zeugaras

Dear Casino Guru,

Today, two of my pending €500 withdrawals were suddenly cancelled by Spinsy, after being delayed for 5 days. This appears to confirm the suspicion I previously shared — that the casino is selectively delaying or rejecting payouts, especially after the expiration of my old passport, even though I submitted all updated documents well in advance.

Furthermore, I now face a new limitation: I am only allowed to withdraw €500 per day, while Spinsy clearly states the daily withdrawal limit is €1,000. If the casino attempts to justify this by referencing a €7,000 monthly limit, please note that it has now been over a full month, and I have not yet received close to that amount.

This is no longer a delay — it is a pattern. I respectfully request that Casino Guru intervenes more decisively to ensure transparency and fairness.

P.S. I demand immediate release of my winnings. Otherwise, I will be forced to pursue legal action and escalate the matter to Greek media outlets.

P.S.2 I would like to point out that every action taken by the casino — whether it’s a withdrawal cancellation or approval — consistently occurs either right before or immediately after I post a public message here on Casino Guru regarding our case. This pattern is now undeniable.

Kind regards,

Theodoros Zeugaras

Dear Casino Guru,

I would like to report a serious issue regarding my withdrawals on Spinsy.

Two withdrawal requests of €500 each (a total of €1,000) were canceled after five full days of delay. Spinsy claimed that the cancellation occurred due to an issue with my bank (Revolut). However, I immediately contacted Revolut, and they confirmed that no such transactions ever reached their system. Furthermore, Revolut requested a transaction reference number, which Spinsy failed to provide. This strongly suggests that the casino never actually initiated the transfers.

Additionally, I used to be able to withdraw €1,000 per day, as stated in their terms. But now, after those two canceled transactions, I was only allowed to make a single €500 request. That request is still pending, and I am blocked from submitting any additional withdrawal requests, even though I haven’t reached any monthly limit — we are already in a new month.

It is clear that Spinsy is now limiting withdrawal access without valid explanation, and is falsely blaming my payment provider to avoid responsibility.

Please take this into account as part of the investigation. I’m ready to provide all screenshots and chat logs with both Spinsy and Revolut if needed.

Thank you again for your support.

Best regards,

Theodoros

Dear Spinsy Casino representative,

could you please explain the situation that a player is facing? Why have you lowered the daily withdrawal limit and canceled his withdrawals?

Despite multiple responses from Spinsy, I notice that their replies continue to be vague and diplomatic, without addressing the real issues directly.

They consistently avoid giving clear answers — especially regarding the two €500 withdrawals that were suddenly declined after being pending for several days.

They claim the issue lies with Revolut, yet I’ve already contacted Revolut support and received official confirmation that no such transactions were ever attempted, and therefore nothing was rejected from their end.

If the problem were really on the banking provider’s side, I should have been able to immediately reattempt the full €1000 withdrawal, but instead the system now limits me to just €500 per request — clearly showing that the issue is on Spinsy’s side.

I’m still waiting for a clear and honest explanation. These deflections are not acceptable.

Ps :  was hoping that once the calendar day changed, I would be able to submit a new withdrawal request — but unfortunately, nothing changed.

Even though it’s now a new day, I am still unable to make any withdrawal request beyond the €500 that is already pending. The system doesn’t allow me to withdraw even €10 more. This clearly shows that I am being blocked from making further withdrawals, despite Spinsy’s claims that the daily and monthly limits are not exceeded.

This situation is unacceptable, and I strongly believe that this is not a technical or banking issue — it’s a deliberate restriction. At this point, the casino must explain why they are still holding my funds hostage with no valid reason.

All details and communications have already been forwarded to Casino Guru for full transparency.

Dear Spinsy Team,

I am writing once again to express my extreme dissatisfaction and concern regarding the handling of my withdrawals, document verification, and recent cancellations without proper justification.

As you are already aware:

You have canceled two €500 withdrawals that were pending for over 5 days.

When I attempted a new withdrawal of €1,000, the system limited me to only €500. After submitting a new request, I am now blocked from submitting any further withdrawals, even below that amount, with no valid explanation.

You have blamed Revolut for previous failures, but I have officially contacted Revolut, who confirmed there were no failed or rejected transactions from your side.

Let me be very clear: I have submitted all required identification documents well in advance of any deadlines, including a new passport, new ID card, and full proof of address and ownership. Yet you have failed to confirm their approval.

As of today, I have received less than 20% of my winnings after nearly 2 months.

This situation has now been escalated through:

A formal complaint on Casino Guru

A review on Trustpilot (with additional reviews to follow)

Documentation and evidence prepared for publication on Greek consumer forums and mainstream media if this is not resolved.

Please note: I am fully aware of all typical excuses casinos use to avoid payouts — such as invoking responsible gaming violations, self-exclusion elsewhere, alleged bonus abuse, or chargebacks. None of these apply to me. I have never initiated a chargeback, I have not self-excluded on any platform, and I have abided by all your terms and conditions.

You are running out of ways to justify this behavior.

Unless I receive full clarification and my pending withdrawal is processed immediately, I will proceed with legal action and a wider public campaign.

Kind regards,

Theodoros Zeugaras

I would like to highlight something extremely concerning about Spinsy’s behavior. For almost two months, I’ve been trying to receive my winnings, but instead of making progress, the platform seems to be actively avoiding payment.

Despite multiple withdrawal requests — which were canceled without any clear explanation — the system continues to send me promotional messages offering bonuses, even displayed directly above the rejected withdrawal requests. This clearly demonstrates a lack of seriousness toward fulfilling payments, and gives the impression that Spinsy is trying to lure me back into gambling rather than paying out the money I rightfully won.

This approach reinforces the concern that there is a deliberate delay and avoidance of payout. The promotions, combined with unjustified cancellations and reduced withdrawal limits (even though I haven’t reached the stated monthly cap of €7,000), strongly suggest manipulative tactics.

All of the above has been documented with screenshots and forwarded to Casino Guru for transparency and review. I hope for immediate intervention and a fair resolution.

FRAUDULENT BEHAVIOR – ACCOUNT CLOSED BECAUSE I FOUGHT TO GET MY WINNINGS

Dear Casino Guru,

I’m writing this to warn every player: Spinsy Casino closed my account simply because I refused to give up on retrieving my own winnings. Everything I state below is backed with full documentation, emails, screenshots, and correspondence — all of which have already been submitted to Casino Guru.

🚨 What happened:

My account was fully verified: I submitted all required KYC documents including national ID, driver’s license, residence proof, phone ownership, rental agreement, and my new passport — all in time before the old one expired. No pending documents exist.

They cancelled two €500 withdrawals — with no valid reason. They falsely claimed Revolut was responsible, but I spoke to Revolut and they confirmed: no transaction was ever attempted or blocked from Spinsy’s side.

I tried to re-withdraw but was only allowed a single €500 request. When I attempted another, the system blocked me — even though their own policy clearly states €1,000/day and €7,000/month withdrawal limits. I haven’t even reached the monthly limit.

After denying my money, Spinsy continued sending me promotional messages and bonus offers — even placing bonus messages above the withdrawal section. This is manipulative and clearly designed to tempt players into gambling their balance instead of withdrawing it.

Eventually, they closed my account without explanation. I was not self-excluded, not addicted, never abusive, and always compliant. I never used a VPN, never broke any terms. My only "fault" was insisting they pay me what they owed.

🔍 Let’s be clear:

They refused to follow their own rules.

They blamed third parties with no evidence.

They restricted withdrawals without explanation.

They closed a verified, complaint-free account with real money inside.

⚠️ This is not an isolated case:

Multiple users on Casino Guru have reported similar treatment by Spinsy — unexplained account closures, cancelled withdrawals, long delays, and vague excuses. It is a pattern. And it is time we expose it.

🎯 What I’m doing:

All evidence is with Casino Guru.

I am publishing this case on Trustpilot, SiteJabber, AskGamblers, and Greek news media.

I will file a formal complaint with the Anjouan Gaming Commission.

I will not stop until every cent owed is returned and every potential player is informed.

Please treat this matter seriously. I trusted Spinsy, and they abused that trust.

I speak not only for myself, but for every player who’s been tricked into silence.

Thank you,

Theodoros Zeugaras

🚨 SCAM PATTERN – Spinsy.com Is Avoiding Payouts, Closing Verified Accounts

Dear Casino Guru team,

I’ve submitted complete evidence of my case, including canceled withdrawals, full KYC verification, and the suspicious messages/promotions received after my withdrawal requests. However, to support my claim further, I researched other public complaints on Casino Guru – and the patterns are impossible to ignore:

🔹 Similar Player Complaints:

Player from Portugal – €1,400 withdrawal request

🕒 Delayed for over 7 days, vague excuses like "financial delays," eventually accused the casino of fraud.

Another player from Portugal – €1,500 withdrawal

🕒 Waited 9–10 days, then threatened by Spinsy that their account and balance would be closed.

German player – €38,000 request, €4,000 held back

🕒 Paid only after excessive delays and no clear answers.

Player from Greece (user "thodoris1997") – Two €500 withdrawals canceled

🕒 No KYC request at the time, Spinsy claimed "no verification needed" but still refused the payout.

Canadian player – $500 + $750 delayed over 5 days, no detailed response.

Polish player – €260 pending for 5 months (!), no resolution provided.

❗Systemic Violations:

Spinsy violates their own processing times – Their policy states "3 business days," yet delays of weeks or months are common.

Withdrawals are canceled with no reason, even when accounts are fully verified.

They often blame the bank or Revolut – but without any transaction trace or confirmation.

Bonus offers sent during withdrawal periods – a clear sign of manipulation to lure players back.

Accounts are closed right after payout attempts – often without prior warning.

✅ Conclusion

Spinsy is systematically:

Avoiding payouts,

Sending promotional messages while withholding funds,

Cancelling transactions without reason,

And eventually shutting down accounts.

They do not follow their own rules regarding:

KYC,

Withdrawal limits (€1,000/day, €7,000/month),

Response deadlines,

Nor do they provide evidence for their excuses.

I urge Casino Guru to:

Investigate Spinsy’s behavior seriously,

Enforce action for transparency and fairness,

And ensure all players receive their rightful winnings — including myself.

Thank you,

Theodoros Zeugaras

Enough with the diplomatic delays — we see through your tactics.

Spinsy is clearly attempting to stall the process by constantly providing vague, evasive responses. You’re trying to wear me down by redirecting blame — first to the bank, then to technicalities — but I won’t allow this to continue unchecked.

Let’s be clear:

A few days ago, you canceled two approved €500 withdrawals and falsely claimed it was Revolut’s fault. I spoke directly with Revolut. They confirmed there were no incoming transfers to reject. You lied.

And now — instead of resolving the issue — you continue sending me bonus offers, even placing them above the withdrawal section, clearly trying to bait me into playing again so I lose my legitimate winnings. That’s unacceptable.

I will no longer tolerate diplomatic deflections, stalling, or misdirection.

If my withdrawals are not fully processed within the next 24 hours, I will initiate full legal action, file a formal complaint with the Anjouan Gaming Commission, and expose this case across all Greek mass media and consumer protection channels.

This is not a threat — it’s a promise backed by legal representation and public reach.

Dear Spinsy Casino representative,

please state the reasons of your practices. If we conclude you are avoiding proceeding the payment, we will close the case as unresolved, which may negatively affect your rating.

We are currently preparing a formal response in cooperation with our legal advisor.

After thoroughly reviewing Spinsy’s full Terms and Conditions, we have identified all relevant clauses and confirmed that no breach of any policy has occurred on our part.

We will be presenting detailed legal arguments and clause-by-clause justifications shortly.

Therefore, there is absolutely no valid basis for the account closure or for withholding the funds.

We respectfully request that the case remains open until our submission is completed.

Thank you for your attention – we will provide full documentation and a breakdown of every term we complied with

Regarding the claim that Greek residents are not allowed to use the platform, I would like to state the following facts:

✅ I registered and created my account successfully while residing in Greece.

✅ I completed deposits without any issues and was allowed to play freely.

✅ The platform verified my identity and approved my KYC documents.

✅ I requested a withdrawal, which was also initially accepted.

✅ Only after requesting a larger payout, the account was suddenly closed with vague reference to "terms and conditions".

➤ If the residency restriction for Greek players was active at the time of my registration, the platform should have blocked access or denied registration.

➤ The fact that I was allowed to deposit, play, and verify my account proves that the restriction was either not enforced or added later.

Therefore, if such a clause exists, it was:

Either added after my registration (and cannot apply retroactively), or

Present but not enforced by the platform, which constitutes implied acceptance of my participation.

In both cases, blocking my withdrawal and confiscating my funds based on this argument is unjustified and violates basic principles of fair treatment and legitimate expectation.

I’ve just noticed that your terms now include Greece under the so-called "Excluded Jurisdictions", meaning Greek users are suddenly not allowed to register or deposit. However:

1. I was already a verified user. I successfully passed your KYC, uploaded all legal documents, deposited multiple times, and played without restrictions. If this restriction existed before, your system should have blocked me from registering and depositing. It didn’t.

2. You accepted my deposits while knowing I’m based in Greece. This creates a legal and ethical obligation to process my withdrawals, since I played in good faith based on the status of your platform at the time.

3. You sent me bonus offers via email and SMS even after I submitted withdrawal requests. If Greece was truly restricted, you wouldn’t promote gambling services to Greek users.

4. You’re now withholding my funds under the excuse of a jurisdiction ban — but you never informed me of any such change nor gave me the chance to withdraw my existing balance before applying this.

5. If this was a newly added restriction, it cannot apply retroactively to transactions and balances already earned under previous terms.

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This looks like a retroactive excuse to deny my rightful withdrawals. I have reported this situation to Casino Guru and will proceed with full public and legal exposure of your practices.

✅ I have accepted all the website’s terms and fully complied with the following:

• Terms and Conditions

• Privacy Policy

• Cookie Policy

• Bonus and Promotions Terms

✅ I was never notified of any violation of these fundamental policies.

✅ On the contrary, even after my withdrawals were canceled, I continued receiving promotional offers and bonuses from the company — which clearly confirms that my account was still considered active, legitimate, and eligible.

✅ The company cannot invoke vague or general clauses to cancel payments without presenting clear, documented evidence of a specific violation.

🎯 Conclusion: Clause 1.1 does not justify the cancellation of my withdrawals or the closure of my account in any way. I request that the company specify the exact term I allegedly breached — otherwise, this constitutes an arbitrary and unjustified denial of payment

✅ Sections 1.2 – 1.6 – General Terms (rebuttal)

• ✅ 1.2: States that in case of discrepancies, bonus/promotion terms prevail. ➤ I never claimed or used a bonus, this case concerns withdrawals from my own deposited funds.

• ✅ 1.3: Clarifies that using the website implies acceptance of the Terms. ➤ I accepted and complied with all terms throughout my use of the platform.

• ✅ 1.4: Merely defines who "we" and "you" refer to. ➤ This has no bearing on withdrawals or account suspension.

• ✅ 1.5: Says English version prevails in case of translation issues. ➤ I used the site in English, so no misinterpretation applies.

• ✅ 1.6: Refers to the use of secure encrypted networks. ➤ No breach of security or system abuse occurred from my side.

🎯 Conclusion: None of these terms justify account suspension or blocked withdrawals. I complied fully and transparently with everything.

✅ Response to Terms 2.1 – 2.4 (Regulatory Requirements and Limitations):

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2.1 – Age Restriction (18+):

✅ I am over 18 years old and meet all legal requirements for participating in online gambling. This condition is fully satisfied.

2.2 – Legality in My Jurisdiction:

✅ As a Greek citizen, I am fully aware of my country’s regulations.

✅ The website allowed me to register, deposit, and verify my account without any restrictions or warnings.

✅ Therefore, using this clause after the fact to block my withdrawal is entirely unjustified.

2.3 – Excluded Jurisdictions (Greece Included):

✅ Yes, Greece is listed among the excluded countries.

❗ However, Spinsy accepted my registration, allowed me to deposit real money, and even approved my full KYC verification using Greek documents and Greek IP.

✅ If Greece was truly excluded, the website should have blocked my access from the start — not after I won.

❗ Denying a withdrawal after allowing full access and verified deposits is unethical and likely unlawful.

2.4 – Software Restrictions from Certain Providers:

✅ I only accessed the software and games made available to me.

✅ If specific games were restricted, I should never have been able to open or play them in the first place. There were no warnings or blocks.

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📌 Conclusion: Spinsy approved access, deposits, and full KYC from Greece, and is now retroactively invoking restrictions to avoid paying out winnings. This is a clear abuse of policy to intentionally delay or deny rightful payments.

✅ 3.1 – Opening a personal account

• I registered with my real and correct personal details.

• I operated only one account – no other accounts were created or used.

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✅ 3.2 – Duplicate accounts

• I have never opened or used a duplicate or second account.

• No false information or alternative credentials were used.

• All my activity was conducted under a single, verified account.

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✅ 3.3 – Login confidentiality

• My account was used only by me.

• I never shared login credentials with anyone.

• Any action taken was authorized and traceable to me alone.

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✅ 3.4 – No account transfer

• I did not sell, gift, or transfer my account to anyone.

• I did not receive or buy any other account.

• No third party or external entity was involved in my usage.

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✅ 3.5 – Using another person’s login

• I never used anyone else’s credentials or account.

• All actions were under my own verified login.

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✅ 3.6 – Keeping account info up-to-date

• My registration info has always been correct.

• There were no major changes requiring updates, otherwise I would have informed support.

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✅ 3.7 – Account closure with balance

• My account has a positive balance and pending withdrawals.

• According to their own rules, they are NOT allowed to close the account under these conditions.

• If they void the funds, they violate this very clause.

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✅ 3.8 – Self-exclusion

• I never requested self-exclusion or account closure.

• I am still actively using the account and never indicated any gambling issues.

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✅ 3.9 – Right to close account without notice

• Even if they claim this right, they cannot withhold my available balance and pending withdrawals.

• Closing an account without justification while keeping the funds is fraudulent.

Article 4 

✅ I am acting on my own behalf, and I am the rightful user of the account.

✅ I am a law-abiding citizen and have no gambling addiction.

✅ I have never used the site under the influence of alcohol or substances.

✅ All the data provided upon registration was accurate and truthful.

✅ I understand the risks of gambling, and this has never been in dispute.

✅ All funds deposited came from legitimate and personal sources.

✅ I have not colluded or acted with any other user at any time.

✅ My card is personal, valid, and never reported lost or stolen.

✅ I never registered another account or used anyone else’s account.

✅ I have always provided full and complete information on registration.

✅ 4.1 - General warranties

I confirm:

• I’m acting on my own behalf.

• I’m a competent citizen without addiction.

• I provided real, up-to-date info.

• I accept the risk of monetary loss.

• My funds are legal.

• I haven’t colluded with anyone.

• My payment methods are mine and valid.

✅ 4.2 - No previous accounts

I have not used other people’s accounts or received funds from them.

✅ 4.3 - Registration info

All registration info was fully accurate.

✅ 5.1 - Provide documents

I have already submitted all required documents for KYC (ID, proof of address, card, etc.).

✅ 5.2 - Their right to request checks

They can request verification – I complied. This doesn’t justify withholding winnings without valid reason.

✅ 5.3 - 30-day deadline

They say you must provide documents in 30 days – I did it in time. No valid reason to freeze the account.

✅ 5.4 - Third-party verification

I accept 3rd-party checks. No issue here.

✅ 5.5 - Anti-fraud checks

I was available for any extra verification. They have no claim that I failed or refused.

⸻

✅ 6.1

I opened my account and deposited through the official payment system provided by the company. The processing was completed successfully and lawfully.

⸻

✅ 6.2

I used the same payment method for both deposit and withdrawal, in full compliance with this rule.

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✅ 6.3

I am not claiming any interest or guarantees. I am requesting the withdrawal of my actual, available balance.

⸻

✅ 6.4

I have never initiated a chargeback or attempted to reverse any deposit. There are no fines or disputes linked to my activity.

⸻

✅ 6.5

I respected all minimum and maximum deposit limits. All deposits were accepted by the company without issue.

⸻

✅ 6.6.1

I am not requesting a refund — I am requesting a regular withdrawal of my legitimate balance.

⸻

✅ 6.6.2

The deposited funds and any associated bonuses were used to place bets. This clause does not apply.

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✅ 6.6.3

My withdrawal requests were submitted properly and in a timely manner. No refund request was made — only standard withdrawals.

⸻

✅ 6.6.4

I provided all required KYC documents, or was never formally requested to do so. If a request was made, I complied within reasonable time. No formal notice of missing documentation was received.

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✅ 6.6.5

I did not request any refund to my credit card. I only submitted standard withdrawal requests, which the company failed to process.

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✅ 6.6.6

No credit card transaction was flagged for risk by my provider. No fraud report or security issue has been presented to me. I was never contacted by any authority.

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✅ 6.6.7

I understand that bonuses may be deducted during refunds — however, I have not requested a refund. I am only claiming my available balance and real winnings.

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✅ 6.7

I submitted valid withdrawal requests, as per the platform’s instructions. They remain unprocessed.

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✅ 6.8

I fulfilled the minimum wagering requirement (1x). There is no legal or contractual reason to cancel my winnings or apply commissions.

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✅ 6.9

I was never informed of any fraud or collusion. No investigation or evidence has been shared. This clause is being used arbitrarily.

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✅ 6.10

I am willing to accept any alternative payment method if needed, as long as the withdrawal is processed. This clause does not justify any delay.

⸻

✅ 6.11

I was not informed of any withdrawal limits or VIP-related restrictions in advance. This cannot be applied retroactively to block or deny my withdrawal.

⸻

✅ 6.12

I was actively using my account, placing bets and making deposits. My VIP level should not have been reduced unfairly. I have screenshots to prove continuous activity.

✅ 6.13

I never had more than 3 pending withdrawals at any time. My withdrawal activity was fully compliant with this rule.

✅ 6.14

I accepted the processing schedule, but the company delayed my payments far beyond reasonable timeframes without valid justification.

✅ 6.15

I submitted all required documents. The financial department had more than enough time to process my withdrawal, yet it was deliberately delayed or blocked.

✅ 6.16

I complied fully with all identity and source of funds checks. There was no valid reason to delay my withdrawal under this clause. No pending investigation exists against me.

✅ 6.17

If customer funds are supposedly kept separate and protected, then my funds must be immediately released. There is no insolvency issue, so they have no excuse.

✅ 6.18

My account was never inactive for 180 days. I have logged in regularly and can prove activity through login history and bets placed.

✅ 6.19

There were no software malfunctions in my case. I never received funds due to technical errors. All my balances were the result of legal winnings.

✅ 6.20

I never received funds that did not belong to me. My balance was entirely legitimate. No mistaken credit ever occurred, and I have not withdrawn funds under such circumstances.

✅ 6.21

I never transferred funds to or from another customer. I only used my own account with my own payment methods. No such violation applies to me.

✅ 6.22

The company has no valid reason to write off my positive balance. I do not owe the company any funds — on the contrary, the company owes me.

✅ 6.23

I am fully responsible for any tax obligations in my jurisdiction. This clause does not justify holding my funds, as the company has no proof of any such legal issue in my case.

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🔹 7.1 Promotional Offers & Deposits

1️⃣ I never claimed or requested to receive any promotional bonuses, loyalty points, or free spins that required a deposit for eligibility.

2️⃣ I fully understand that specific promotions may have their own terms. I have not breached any such terms because I did not participate in any promotion with conflicting rules.

3️⃣ I only deposited and played using real money. I never accepted or activated any promotional offer that would override the general terms.

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🔹 7.2 Bonus Abuse Restrictions (1 per IP/household/etc.)

4️⃣ I am the only person using my account, device, IP address, and payment method.

5️⃣ I never used shared networks, public computers, VPNs, or attempted to exploit any bonus system by using multiple accounts or IPs.

6️⃣ No one else in my household or network has a Spinsy account.

⸻

🔹 7.3 Right to Deny or Ban Bonus Use

7️⃣ I never abused any bonuses, nor have I attempted to manipulate promotions or participate in any coordinated activity.

8️⃣ I did not violate fair play, wagering requirements, or bonus eligibility rules — because again, I never accepted a bonus.

9️⃣ If any bonus was ever shown on my account, I never knowingly used or exploited it, and I request proof if the company claims otherwise.

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🔹 7.4 & 7.5 - Excluded Jurisdictions

🔟 I do not reside in any of the excluded jurisdictions listed in sections 7.4 or 7.5 (e.g., Armenia, Tunisia, Bosnia, etc.).

1️⃣1️⃣ My account was created and used in a fully supported jurisdiction with valid documents provided.

⸻

🔹 7.6 Wagering Requirements

1️⃣2️⃣ I never received or used any bonus that required a wagering multiplier.

1️⃣3️⃣ All funds used in my account were real deposits, and any winnings were based on real money gameplay — not bonus funds.

1️⃣4️⃣ I never attempted to withdraw any bonus-related funds because I never activated or used a bonus.

⸻

🔹 7.7 Contribution to Wagering

1️⃣5️⃣ I did not benefit from or rely on any wagering contribution percentage because I never used bonuses or received wagering-related advantages.

1️⃣6️⃣ I only played games using my real deposited money without relying on promotional funds or bonus-linked activities.

✅ 7.7–7.10

I have not played any excluded, special, or prohibited games listed in sections 7.7 through 7.10 while having an active bonus, because I have never activated any bonus. My gameplay was strictly with real money only.

✅ 7.11

I wagered only with my real money balance and never with any bonus funds. I never switched to a bonus balance because no bonus was ever received or activated.

✅ 7.12–7.13

I never had any active bonus, so no wagering period or violation of bonus conditions applies to me. I never attempted to withdraw funds that were subject to bonus requirements.

✅ 7.14

All my funds and winnings were from real money. There was no bonus money to be released, so this clause is irrelevant in my case.

✅ 7.15–7.16

I have never accepted or used a no-deposit bonus or free spins promotion. Therefore, no caps, limits, or additional wagering requirements apply to my account.

✅ 7.17

I agree to any audits or verification, and I have already submitted full documentation. I have nothing to hide.

✅ 7.18

I only played casually for entertainment purposes and never used any method that could be considered outside the intended use of the platform.

✅ 7.19 (all bullet points)

• I never used minimum-risk strategies like covering 24+ roulette numbers.

• I never placed bets above €5 before completing wagering, as I never accepted any bonus.

• I never switched between weighted/unweighted games for manipulation.

• I never used any tiered betting, nor did I delay spins or manipulate features for cash-out.

• I never took advantage of bugs, exploits, or engaged in any action that could be considered bonus abuse.

✅ 7.20

Since I never participated in any bonus, there is no way I could engage in bonus abuse, fraud, or manipulation. All my winnings are based on my own funds and fair gameplay. I demand that my winnings are honored accordingly.

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✅ 8.1

I always carefully checked all bet details before placing them. I take full responsibility for every bet I placed.

✅ 8.2

I never attempted to cancel any bet after placing it. I respected the rules and accepted all bets as final.

✅ 8.3

I fully accepted the outcome of all games as determined by the system. I never disputed any results or claimed discrepancies against the game server or RNG.

✅ 8.4

I acknowledge that gambling involves risks. I never blamed the platform for any losses, and I only played with money I was prepared to lose.

✅ 8.5

I never challenged or disputed any winnings or outcomes. However, I now raise a dispute not about any bet, but because my legitimate real-money winnings were denied without valid reason, which is a violation of consumer protection laws.

Προχωράμε τώρα στην κατάρριψη του Κεφαλαίου 9: "Fraud, Illegal and Improper Use" με τον ίδιο τρόπο:

Σύντομες, καθαρές δηλώσεις ✅ σε πρώτο πρόσωπο για να καταθέσεις στο Casino Guru ή την Αρχή Αδειοδότησης (Anjouan Gaming Commission).

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✅ SECTION 9: Fraud, Illegal and Improper Use

9.1 (Overview)

✅ I used the website strictly for personal entertainment. I never engaged in any commercial, fraudulent, or manipulative activity.

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• Using the Website for commercial purposes

✅ I never used the site for commercial or third-party purposes. I only played using my own account, for personal use.

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• Engaging in fraudulent activities (cards/funds)

✅ I only used my own credit card and personal funds. No third-party or disputed transactions were made from my account.

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• Using any form of cheating / software / bug

✅ I did not use any cheating tools, scripts, bots, bugs, software, automation, or unfair advantage methods. My gameplay was 100% fair and manual.

⸻

• Colluding with other customers

✅ I never collaborated, shared information, or coordinated bets with other users. I played independently at all times.

Dear all,

We thank you for your patience.

We are investigating this case carefully and will be back with updates as soon as possible.

Kindest Regards,

Spinsy Casino

Dear Casino Guru,

Despite our repeated efforts and patience, Spinsy Casino has chosen a path that raises serious concerns about transparency and fair treatment of users.

My account is still locked under the message "under review" without any clear explanation, days after I submitted a legitimate withdrawal request.

Today, I received a partial payout of €1,000, while the remaining balance (which I rightfully earned through fair and real-money gameplay) is still withheld. No email, no reasoning, no evidence of any violation has been provided.

I have thoroughly reviewed Spinsy’s Terms and Conditions with my legal advisor. We have already presented clear evidence that I:

Never claimed or used bonuses

Never breached any country restriction intentionally — I registered, verified my ID, deposited and played with full platform approval from Greece

Never used bots, scripts, duplicate accounts, or engaged in any fraudulent behavior

Spinsy is clearly attempting to retroactively apply vague jurisdiction clauses or internal reviews after full access was granted and deposits were accepted — which is unethical and potentially unlawful.

We are preparing to escalate this matter publicly with legal backing. This includes submitting a press release to major Greek and international media outlets on Tuesday, June 17, should we receive no official explanation or release of the remaining funds.

⚠️ We ask Casino Guru to intervene immediately and demand that Spinsy either:

Unblocks the account, or

Fully explains what violation (if any) justifies this action, or

Releases the remaining balance without delay

P.S. The above message from Spinsy Casino appears to be a clear attempt to stall the process without providing any concrete explanation for why my account was closed. It’s evident that the casino is buying time to fabricate a reason to justify the closure and cancellation of my withdrawals.

All evidence has already been submitted to my lawyer, who has thoroughly reviewed the terms and confirmed that no violations occurred.

The company’s vague and non-committal response only strengthens the suspicion that this is a deliberate delay tactic aimed at avoiding rightful payments.

Thank you for your time and for helping ensure players are treated fairly.

Kind regards,

Theodoros Z.

Dear Spinsy Casino representative,

please explain why was the player account closed and what causes delays in his withdrawals?

Dear Spinsy Casino,

We understand your recent responses as a deliberate attempt to stall the case and buy time, presumably in order to find a justification to deny payment of winnings that were legitimately acquired.

However, this is simply not going to work.

We have thoroughly examined your Terms and Conditions, together with our legal counsel. After carefully reviewing each clause—bonus policy, excluded jurisdictions, wagering terms, payment conditions, KYC requirements—we have identified no violation whatsoever.

📌 I have never claimed a bonus, never breached wagering conditions, and my account was fully verified (KYC approved).

📌 My gameplay was fair, personal, and lawful.

📌 My deposits were accepted by your platform, and my winnings were generated from real money.

📌 You approved my activity, verified my identity, accepted withdrawals—and only after that did you suspend the account without presenting any valid reason.

🎯 Your current conduct strongly suggests that your goal is to close the account and withhold payment without justification.

This is not just unethical—it is likely unlawful.

We will delay the release of our official press release until Thursday, June 19th, to give you the opportunity to resolve this matter transparently.

If no resolution or valid explanation is provided by then, the following actions will be taken:

Immediate release of the press kit to Greek and international journalists.

Forwarding of the legal brief and documentation to Casino Guru, consumer protection groups, and Anjouan Gaming Commission.

Escalation through legal channels for recovery of funds and reputational accountability.

You still have time to correct this. Choose transparency over avoidance.

Kind regards,

Thodoris Z.

Given that my account was arbitrarily closed by your platform without any proven violation of your Terms of Use, I hereby demand the immediate and full payout of my remaining balance to the last verified payment method associated with my account.

🔒 I currently have no access to my account, meaning I am technically unable to submit withdrawal requests in installments, choose payout methods, or verify the status of my funds.

📑 I have successfully received previous withdrawals without any issue, and my account was fully verified and compliant with all KYC regulations.

🎯 Since it was your decision to close my account, you now hold full responsibility for processing the remaining balance without further delay, technical excuses, or invocation of irrelevant clauses.

⚠️ 

Legal Action Warning:

My lawyer has thoroughly reviewed your entire Terms of Service and has confirmed that no clause has been breached on my part.

⛔ The retention of my funds without a valid, documented reason constitutes:

Unlawful withholding of customer funds

Breach of good faith and fair dealing

Potential violation of EU Directive 2011/83 on consumer protection

Grounds for formal complaint to the Anjouan Gaming Commission

Grounds for public exposure through press and social media

📅 Deadline: Thursday, June 20th

If the full amount is not paid by this date, the prepared press release, drafted with full legal backing, will be distributed to:

Greek and international media outlets

TikTok and YouTube creators covering online scams and gambling fraud

The Anjouan Gaming Commission

Global complaint forums such as Casino Guru, AskGamblers, Trustpilot, Reddit, and others

🔚 Final Opportunity for Peaceful Resolution:

You must process the entire balance in one single transaction to the previously used and verified bank account.

Any alternative approach will be treated as malicious delay or an intentional attempt to withhold funds, with all corresponding legal consequences.

All rights reserved,

Dear Casino Guru,

Please formally note that my Spinsy Casino account has been closed without any transparent justification, despite repeated inquiries. Instead of a proper response, I have received vague and evasive statements such as "We are investigating," with no real progress or clarity.

📌 It is clear that Spinsy is deliberately stalling, attempting to buy time in hopes of eventually manufacturing a reason to deny the rightful payment of my winnings.

📑 I have already submitted all relevant documentation proving that no rule was broken, and I am fully backed by my legal counsel.

👉 I urge you to increase pressure on the casino to immediately pay the full balance in a single payout, as I no longer have access to submit multiple requests due to the account closure.

Final deadline: Thursday, June 20th

If there is no resolution by then, the press release will be publicly disseminated and all regulatory and journalistic channels will be activated.

P.S. Spinsy has not responded to any of the emails I’ve sent over the past 5–10 days, despite the fact that they contain clear and respectful questions regarding the issue, without any wrongdoing or aggressive content on my part.

Dear Casino Guru Team,

I would like to inform you that, due to Spinsy Casino’s continued failure to provide any clear answers or to release my rightful balance, we have now formally submitted a complaint to the Anjouan Gaming Commission, the licensing authority overseeing this operator.

✅ All relevant evidence, including emails, screenshots, and a detailed legal rebuttal of their Terms and Conditions, has been submitted to the Commission.

✅ The complaint clearly demonstrates that I have not violated any policy and that the casino’s actions amount to unjustified withholding of funds.

✅ We have requested immediate investigation and intervention from the Commission to ensure that my legitimate winnings are paid out without further delay.

Please let me know if you need any additional information from my side.

Dear Casino Guru team,

We would like to formally report the following developments regarding Spinsy Casino:

✅ Spinsy has already started paying out part of my winnings (specifically €1,000), acknowledging the legitimacy of my account and activity.

❌ However, after this payment, they suddenly closed my account without any clear explanation or communication.

❗ We are witnessing a deliberate pattern of stalling and obstruction:

Payment confirmed, then account closed

➤ If there was a problem with my activity, it should have been addressed before processing the first withdrawal, not after.

No specific violation communicated

➤ I’ve received only vague "we’re investigating" messages — no specific clause or evidence was ever presented.

Retroactive use of generic terms

➤ They are now trying to use vague, non-applicable terms to invalidate my winnings after acknowledging them.

Intentional delay and silence

➤ Spinsy has not responded to my last 5–10 emails. This is a clear attempt to buy time and find excuses to withhold the remaining balance.

✅ Final Statement:

The payout process has already begun, and no valid reason exists to stop it midway.

My lawyer has thoroughly reviewed all of Spinsy’s terms and confirmed that I am in full compliance.

I am unable to submit additional withdrawal requests due to the account closure, so I am formally demanding that the entire remaining balance be paid out in one single payment to the bank account already used.

📌 If this practice continues, Spinsy may be liable for:

Illegal withholding of funds

Consumer fraud

Violation of fair gambling practices

📢 I have already submitted a complaint to the Anjouan Gaming Commission, and if no resolution is reached, a press release will be shared publicly with major Greek and international media outlets, influencers, and gambling forums.

I kindly ask Casino Guru to increase pressure on Spinsy to fulfill their financial obligations and end this unjustified delay.

Thank you for your continued support.

Dear Casino Guru,

We would like to officially inform you that Spinsy has proposed to proceed with a refund only under the condition that we sign a waiver (waiving any future claims or actions).

📌 At this stage:

We have not received any payment

We have not been informed of the exact amount or the date of the transfer

📢 We have made our position very clear:

⚠️ No waiver or legal commitment will be signed before the full amount is transferred to our verified bank account.

✅ Once the entire balance is paid in full, we will officially waive all legal, public, or procedural actions, and we will consider the case fully resolved.

📅 Please also note: The press release, which has been drafted with legal assistance, was originally scheduled to be published today, today, June 19.

🎯 As a final sign of good faith, we are extending the deadline only until Monday, June 23. No further extensions will be granted.

📎 We are attaching a screenshot of Spinsy’s latest communication for your records.

Thank you once again for your continued support and collaboration in the pursuit of transparency and justice.

P.S.

Following Spinsy’s most recent email, it is now absolutely clear that no violation of terms has occurred on our part. Should any claim of a breach arise at this stage, it will only further confirm a deliberate intention to avoid paying the owed funds.

📩 We would also like to note that Spinsy only contacted us yesterday, after multiple unanswered emails from our side. Today, they have failed to respond again, despite our follow-up.

🚨 As they are still not responding, please be advised that the pressure will continue without pause until the full balance is received.

Kind regards,

Theodoros Zeugaras

Following the latest email received from Spinsy (attached ), it is now evident that they can no longer avoid payment without causing serious legal and reputational consequences.

After discussing the matter with my legal counsel, it was confirmed that if Spinsy retracts or delays further after such an acknowledgment, it would constitute a clear act of bad faith and intentional obstruction.

Any new excuse or reference to policies at this point would be considered a dishonest attempt to manipulate the situation and avoid rightful payment. We expect full resolution imminently.

Dear Casino Guru Team,

I am reaching out to you today regarding a very concerning situation with Spinsy Casino.

Earlier today, I received an email confirming a withdrawal request of €14,500, which reflects the full balance of my account. However, shortly after:

🔹 The withdrawal was cancelled,

🔹 Then new withdrawals were initiated for €5,000, €4,000, and €4,500,

🔹 Each of these was also cancelled shortly after being created.

The issue is that I currently have no access to my Spinsy account and therefore I am unable to make or cancel any withdrawal requests myself. This makes me question:

Who is initiating these withdrawals and why are they being cancelled repeatedly?

Are these actions being performed internally by Spinsy for reasons unknown to me?

Is there any attempt to transfer the funds elsewhere without my consent?

At this point, I am extremely confused and worried that my funds are being mishandled or that my account is being manipulated behind the scenes.

I kindly request your assistance in investigating this matter and helping me get a clear answer from the casino. My only goal is to receive the funds that rightfully belong to me.

Thank you in advance for your support.

Sincerely,

Theodoros Zevgaras

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thodoris1997,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana