Spinsy Casino - Player's account has been reopened against his request.

On July 7, 2025, I contacted support to delete my account due to gambling addiction. On July 9, 2025, I received an email confirming that my account had been deleted.

Recently, I received a constant stream of targeted advertising SMS and emails from the casino with bonus offers. Unfortunately, I was misled and was able to log back in without any problems. In my opinion, the casino has clearly violated its guidelines. My account should never have been reopened, especially not with such aggressive advertising. Therefore, I request a refund of my deposits and the permanent deletion of my account. The deposits in question total €882.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinsy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you have passed the KYC verification in this casino?
• Do you currently still have access to your account?
• Could you please forward your original self-exclusion request? You can reach me via email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila