HomeComplaintsSpinrollz Casino - Player's withdrawals have been delayed.

Spinrollz Casino - Player's withdrawals have been delayed.

Opened
Current status

Waiting for player to reply

5d 11h 35m 12s

Spinrollz Casino
Safety Index:Above average

Case summary

The player from Germany has pending withdrawals for €500 each, totaling €1500, after winning on March 21, 2026. Despite multiple inquiries and using the same withdrawal method for years, he has not received any payouts and is seeking assistance regarding the delays.

Private
Private
2 days ago
deTranslationgb
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Dear f7abi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?
  • Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra



f7abi has 5d 11h 35m 12s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.