Spinrollz Casino - Player’s withdrawals are delayed.

I would like to submit a complaint regarding delayed withdrawals at Spinrollz.

I requested multiple withdrawals (totaling 15,000 NOK) over a week ago. Since then, I have contacted support several times and have only received standard responses stating that the withdrawals are "being processed" and that "everything is in order."

No additional verification (KYC) has been requested, and my account status shows that no verification is required. Despite this, the withdrawals remain pending with no clear timeframe provided.

I have not cancelled or modified any withdrawals, and I have followed all terms.

At this point, I am concerned about the delay and lack of transparency, and I would like assistance in resolving the issue and ensuring that the withdrawals are processed.

I can provide screenshots and documentation if needed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina