Spinrollz Casino - Pelaajien kotiutukset viivästyvät.

I would like to submit a complaint regarding delayed withdrawals at Spinrollz.

I requested multiple withdrawals (totaling 15,000 NOK) over a week ago. Since then, I have contacted support several times and have only received standard responses stating that the withdrawals are "being processed" and that "everything is in order."

No additional verification (KYC) has been requested, and my account status shows that no verification is required. Despite this, the withdrawals remain pending with no clear timeframe provided.

I have not cancelled or modified any withdrawals, and I have followed all terms.

At this point, I am concerned about the delay and lack of transparency, and I would like assistance in resolving the issue and ensuring that the withdrawals are processed.

I can provide screenshots and documentation if needed.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Thank you for your response.

My first withdrawal request was made on 26.03.2026. Its 2 weeks tomorrow.

Since then, I have been in contact with the casino multiple times, and I have been informed that everything is in order and that the withdrawals are being processed, but there has been a delay.

I have not made any successful withdrawals from this casino before.

Please let me know if you need any additional information.

Best regards,

Stein

They still tell me the same. Its been 14

days now. its not accaptable.

Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one. Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Could you please let us know the current status of your remaining withdrawal requests — are they shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Hi,

Thank you for your message.

Some of my withdrawals have now been processed, and I have received part of the funds. The remaining withdrawals are currently still pending in my account.

I have attached a screenshot of the current withdrawal status for your reference.

Thank you for your assistance.

Dear saflo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear saflo,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Spinrollz Casino to join this conversation and assist in addressing the complaint.

Dear Spinrollz Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear saflo,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case. We have requested a detailed update from our relevant department regarding the status of your withdrawals to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,

Spinrollz Casino Team

saflo

I am glad to know you have received part of your payment. Please do keep me informed concerning the remaining balance.

Spinrollz Casino

Thank you for your response. I kindly look forward to your cooperation in the resolution of this matter.