Spinrollz Casino - Player’s account is closed, funds inaccessible.

Salve ho fatto delle vincite alle slot e dopo qualche giorno mi è stato bloccato il conto del casinò, non posso più accedere per prelevare i miei fondi. Ho scritto 1000 euro come importo contestato poichè non potendo accedere al conto da oltre due mesi non ho modo di sapere l'importo da contestare del conto, non so quanto sia il mio saldo residuo sul conto e il casino non me lo comunica.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrollz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas