The player from Germany reports a severe gambling addiction developed at Spinrollz due to persistent promotional calls and emails. He has requested his complete transaction history referencing German law, but has not received a response. He seeks a settlement for the damages incurred from his gambling activities.
Spinrollz Casino - Player requests transaction history due to gambling addiction.
Opened
Current status
Waiting for Casino Guru to reply
5d 12h 6m 13s
Spinrollz Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 days ago
Translation
Good day, I live in Germany, but not in Schleswig-Holstein. In 2025, I developed a severe gambling addiction at Spinrollz due to repeated enticing phone calls and persistent email offers from them. I was able to easily play higher stakes at Spinrollz. As a result, I deposited and gambled away between €200 and €1000 daily. I cannot accurately quantify the exact financial damage. I consulted a law firm that also represents clients abroad. They advised me to write to the casino, referencing German law and requesting my complete transaction history. This has not happened. Therefore, I am giving Spinrollz the opportunity to settle the damages incurred and to end any further action. Even the phone calls to encourage me to play more are clearly deliberate. I explicitly addressed my gambling addiction when my "VIP Manager" from Spinrollz called me to offer me further bonuses.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Bagger,
Thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Spinrollz Casino.
Regrettably, we are unable to fulfill your request for a comprehensive report of your deposits and withdrawals from the casino. Casinos are typically not required to store and provide this specific data, and we lack the legal authority to compel them to change their policy in this regard.
To proceed further, could you please confirm whether you have requested a self-exclusion or indicated any gambling related issues to the casino?
Looking forward to your reply.
Best regards,
Attila
