The player from Germany reports a severe gambling addiction developed at Spinrollz due to persistent promotional calls and emails. He has requested his complete transaction history referencing German law, but has not received a response. He seeks a settlement for the damages incurred from his gambling activities.
Spinrollz Casino - Player requests transaction history due to gambling addiction.
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Spinrollz Casino
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3 weeks ago
Translation
Good day, I live in Germany, but not in Schleswig-Holstein. In 2025, I developed a severe gambling addiction at Spinrollz due to repeated enticing phone calls and persistent email offers from them. I was able to easily play higher stakes at Spinrollz. As a result, I deposited and gambled away between €200 and €1000 daily. I cannot accurately quantify the exact financial damage. I consulted a law firm that also represents clients abroad. They advised me to write to the casino, referencing German law and requesting my complete transaction history. This has not happened. Therefore, I am giving Spinrollz the opportunity to settle the damages incurred and to end any further action. Even the phone calls to encourage me to play more are clearly deliberate. I explicitly addressed my gambling addiction when my "VIP Manager" from Spinrollz called me to offer me further bonuses.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Bagger,
Thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Spinrollz Casino.
Regrettably, we are unable to fulfill your request for a comprehensive report of your deposits and withdrawals from the casino. Casinos are typically not required to store and provide this specific data, and we lack the legal authority to compel them to change their policy in this regard.
To proceed further, could you please confirm whether you have requested a self-exclusion or indicated any gambling related issues to the casino?
Looking forward to your reply.
Best regards,
Attila
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3 weeks ago
TranslationGood day, I have repeatedly asked you about the deposits and informed your VIP manager about my gambling addiction.
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2 weeks ago
TranslationMy gambling addiction is well-known and has been since last year. I explicitly pointed this out to the "VIP" agent who calls me every time from a different number. I demand that the casino refund all my money, otherwise I will file a criminal complaint!
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2 weeks ago
Dear Bagger,
Thank you for your reply. Could you please forward the communication where you indicated gambling related problems directly to my email? You can reach me at attila.g@casino.guru.
Thank you for your patience and cooperation.
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2 weeks ago
TranslationI have forwarded the email to the email address you provided.
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1 week ago
Thank you for your response. Could you please confirm whether you currently still have access to your account? If not, could you please confirm when did the casino close your account? Additionally, could you please confirm when was the last time you made a deposit into this casino?
Thank you in advance for your reply.
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1 week ago
TranslationI still have access to my account. Since last week I deposited another €5000 and lost it all.
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1 week ago
TranslationI'm still getting calls from the VIP manager. They're telling me I can win everything back.
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1 week ago
TranslationI am a gambling addict and have repeatedly requested that my account be closed; now I have already lost €60,000 since I requested the account closure via email.
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4 days ago
TranslationI made my last deposit on April 27, 2026, even though I explicitly requested that my account be closed on May 11, 2025. I want all my stakes from the casino back for that period!
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3 days ago
Dear Bagger,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
