Spinrise Casino - Player wants his account closed.

I want myself account closed. I have emailed over and over again. I have lost so much money. I have requested callback, follows up by email, spoken to the chat support and no one will answer me. I have a gambling problem (as I noted numerous times in my emails to them) and I wish I never made the account. They do not allow deposit limits, timed play, account restrictions. They do not respect responsible play. All I want is my account closed. Not an offer to keep it open with a bonus or asking me if it’s "a hasty " decision.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinrise Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila