Spinrise Casino - Player’s self-exclusion request is being ignored.

I have been asking to be self employed excluded from their site not for 2 months I have all the mails and proof they keep ignoring my mails and not responding.

I have made several deposits after the keep ignoring I just want my account self excluded an nothing to do with them I have all the mails but I can not add them below

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Dear Doroslovo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

I have reviewed the screenshots you uploaded with your complaint. Unfortunately, despite the casino asking you several times to specify why you wanted to close your account, your responses remained too vague for the requests to be considered self-exclusion requests based on gambling addiction.

When requesting self-exclusion, it is important to clearly state that you are seeking to close your account due to gambling addiction and to specify the requested duration of the self-exclusion, where applicable. It is also helpful to use a clear and recognizable subject line, as casino support teams often receive a high volume of emails and this may help ensure that your request is identified and processed more efficiently.

Additionally, I strongly recommend that you always keep a copy of your self-exclusion request, whether it is a sent email, a chat transcript, or a screenshot. Having clear evidence of your request can be extremely helpful in the event of future disputes or misunderstandings.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Spinrise Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please fill out the template provided, send another email to Spinrise Casino, add my email veronika.f@casino.guru to CC, and keep me informed about any further developments. Thank you in advance.

Best regards

Veronika

Dear Doroslovo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru