SpinLynx Casno - Player’s account exclusion request is ignored.

I first contacted Spinlynx via email on the 13th April 2026 asking for my account to be excluded due to having a major gambling addiction.

Since the first email I would say i have emailed well over 50 times and contacted support endless times asking the same thing but I just constantly get the same response.... please email alex@customercarespinlynx.com

He has ignored all my emails and the only time he has emailed was to tell me I have VIP cashback which is encouraging an admitted gambler to gamble more and is highly irresponsible.. I also asked for the hundreds and hundreds of pounds that I have deposited since asking for my account to be excluded due to addiction to be refunded as these shouldn't have been accepted as my request for exclusion should have been accepted and prossed in a timely manner.

This site is preying on the vulnerable by not closing their accounts even after telling them about their addiction.

It's making my physically ill. Its all I've been thinking about for weeks.

The £3500 is a rough estimate as I think it could be more but the casino site doesn't show me any deposit transactions prior to June. I roughly counted it from my bank account but this is difficult as they use different transaction IDs.

All I want is mainly for my account to be excluded which they are refusing to do even though I've been asking for over 12 weeks now. And for my deposits be refunded that I made after requesting to be excluded.

I would really appreciate any help you can give in the matter which is completely draining me physically and mentally.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinLynx Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email at support@customercarespinlynx.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings SpinLynx Casno Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas