SpinHub Casino - Player's withdrawal is delayed due to account verification issues.

I am trying to withdraw €600 from SpinHub Casino, but my account verification keeps getting rejected without valid reason.

The casino asked me to provide proof of address. I submitted:

Local tax document

Mobile phone bill

Utility bill in my parent’s name along with supporting explanation that I live with them

All documents were rejected.

The casino refuses to accept bank statements and also refuses documents from my parents. At the same time, they do not provide any clear alternative or list of acceptable documents.

When I asked support to specify exactly what document they accept, they replied that they "cannot provide such information".

This puts me in an impossible situation where I cannot complete verification no matter what I provide.

I believe the casino is intentionally delaying or blocking my withdrawal by setting unrealistic verification requirements.

I am willing to cooperate and provide any reasonable document, but the casino must clearly state what is acceptable.

I request assistance in resolving this issue and receiving my €600 withdrawalλ.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinhub.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Does the bank statement feature your personal information on the document? Is the information identical to the the information provided in your player's profile? Is the bank statement you provided unfiltered, containing listing the deposits made to the casino?
• Is it possible for you to provide a document issued by your municipality confirming your residential address to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas