The player from the Netherlands has difficulty withdrawing €136 due to excessive KYC requirements, including a 'Physical or Digital Apostilled POA'. Despite providing various documents like an ID, utility bill, and a selfie, the casino refuses to process his withdrawal.
SpinHub Casino - Player’s withdrawal is delayed due to excessive requirements.
Opened
Current status
Waiting for Casino Guru to reply
2d 13h 40m 11s
SpinHub Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
5 days ago
Good afternoon,
Casino 'Spinhub3.casino' keeps asking me for 'Physical of Digital Apostilled POA'.
I have withdrawed €136 before but when I tried to do another withdrawel later, with new winnings they started sending me extra KYC requirements. I have forwarded all that they asked but an 'Apostilled POA' seems overreach and not realistic for KYC.
I have send them pictures of my face with ID next to it. Copy ID, tax form, utility bill. But they refuse to unluck withdrawel.
Please help.
Kind regards,
[Redacted]
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 days ago
Dear Circuleer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
