The player from the United Kingdom requested a withdrawal three weeks ago, but the casino canceled it and set up a replacement via bank transfer, which he has not received. He experiences communication issues as access to chat is blocked, and his verification document has been pending for 21 days.
SpinGreen Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 22h 13m 17s
SpinGreen Casino
Safety Index:Above averageCase summary
Discussion
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14 hours ago
On April 2nd, in the morning, I purchased 40 or 50 spins without a wagering requirement for PLN 45. I deposited with Skrill, then tried to withdraw the winnings to my card. The casino then canceled the withdrawal and set up a replacement, which was supposed to be received via bank transfer. I haven't received my winnings since April 2nd. The question is, which account did they supposedly send this to? The casino has blocked access to this useless chat and is not communicating with me. Veryfication document is pending after 21 days! If necessary, I have a source for deposit and spending histories from Skrill and Revolut. Someone should finally take responsibility for these fraudulent casinos, because this is a disaster!
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinGreen Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you submitted any payment information to the casino when the use of an alternative payment method was considered?
- Could you please confirm whether the verification in the casino was completed recently or in the past?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
