SpinGreen Casino - Player's withdrawal has been declined.

I made a $10 deposit and received a bonus of 50 free spins with no wagering requirement, which I used to win $14. After playing for a while, I requested a withdrawal of $55. After a few hours, my withdrawal was declined, and my already withdrawable balance was converted to bonus funds, which I now have to wager 35x. It's supposed to be that you can't request withdrawals if you haven't yet met the wagering requirements. I have screenshots to prove what I'm saying.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinGreen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your bonus history showing which bonus you accepted? Would you be able to share a screenshot of the free spins bonus?
• Would you be able to share a screenshot of the marketing materials for the free spins bonus you accepted if available?
• Have you contacted the casino support regarding the issue? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas