SpinGreen Casino - Pelaajan kotiutus on hylätty.

I made a $10 deposit and received a bonus of 50 free spins with no wagering requirement, which I used to win $14. After playing for a while, I requested a withdrawal of $55. After a few hours, my withdrawal was declined, and my already withdrawable balance was converted to bonus funds, which I now have to wager 35x. It's supposed to be that you can't request withdrawals if you haven't yet met the wagering requirements. I have screenshots to prove what I'm saying.

Hice un deposito de 10 dolares y me dieron un bono de 50 giros gratis sin requisito de apuesta con el que gane 14 dolares. Despues de jugar un buen rato solicite un retiro de 55 dolares. Despues de unas horas declinaron mi retiro y mi daldo que ya era retirable lo convirtieron a salddo de bono y segun tengo que apostarlo x35. Se supone que si no cumples aun los requisitos de apuesta no se pueden solicitar retiros. Tengo imagenes que comprueban lo que digo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinGreen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your bonus history showing which bonus you accepted? Would you be able to share a screenshot of the free spins bonus?
• Would you be able to share a screenshot of the marketing materials for the free spins bonus you accepted if available?
• Have you contacted the casino support regarding the issue? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas