The player from Canada had successfully passed all verification checks and won $2800, but the casino delayed his withdrawal by claiming system issues and instructed him to break the amounts into smaller parts. Frustrated by the ongoing delays, he lost money in the process. The issue was resolved when the player confirmed that the money had been transferred, leading to the complaint being marked as resolved. We appreciated his cooperation throughout the process.
Spinch Casino - Player’s winnings are being confiscated.
Resolved
Our verdict
Case closed
Amount: C$2,800
Spinch Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
I passed all the checks in this casino, started playing, lost and won, but when I started transferring money, they started deceiving me that there were problems in the system and that I needed to divide the amounts into small parts and draw conclusions, I did so, but they continued to torment me until I simply lost all the money out of anger, now I won 2800 dollars and again they don’t want to pay me and are dragging out time
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9 months ago
Dear pipiag680,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, could you please provide more details regarding the following:
- What specific issues does the casino mention regarding the system when you attempt to withdraw your winnings?
- When exactly did you submit your withdrawal request of $2800?
- Have you selected the same payment method for your withdrawal as you used for depositing money into this casino?
- Have you accumulated your winnings with or without a bonus?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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9 months ago
Hello, the case can be closed, the money has been transferred, thank you very much for your support.
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9 months ago
Dear pipiag680,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
