The player from Manitoba details the unjust closure of his Spinarium Casino account after his withdrawal request was approved. He disputes the accusation of multi-account abuse, asserts that he completed wagering requirements in good faith, and requests either evidence supporting the casino's claim or the immediate release of his frozen winnings of $177.00.
Spinarium Casino - Player's account has been closed unjustly.
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Current status
Waiting for Casino Guru to reply
4d 17h 48m 39s
Spinarium Casino
Safety Index:Very lowCase summary
Discussion
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2 days ago
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2 days ago
Dear jmsabott1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Can you provide any specific dates regarding when the withdrawal request was made and when the account was closed?
- Can you confirm if you have made any withdrawals before this incident, and if so, were they processed successfully?
- Could you please confirm if you have passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
