The player from Germany has three pending withdrawals of €500 each, requested over two weeks ago, which have not been processed yet. Despite multiple inquiries via live chat, he continues to receive standard responses about delays.
Spinanga Casino - Player's withdrawals are delayed.
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Current status
Waiting for Casino Guru to reply
6d 22h 17m 41s
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 hours ago
Translation
Hello, I have three outstanding payouts of €500 each.
None of the payments have been processed yet.
Almost three weeks have passed, so I would like to ask you to help me with this matter.
First payment: March 21, 2026
2nd payment 22.03.2026
3rd payment 24.03.2026
each with €500.
I have contacted the live chat several times, but I always get the standard answers that the relevant department has been informed about the delay.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Nika264224,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 hour ago
TranslationGood day
No, these are my first payouts.
Verification is not required at this time.
There is no active bonus.
Edited
Automatic translation:
