The player from Italy is facing issues with the casino that has blocked her from purchasing a feature required to access her winnings and free spins. Despite multiple deposits and attempts to resolve the situation, she receives no explanations or assistance, and her account remains active despite her request for closure.
Spinanga Casino - Player’s account remains active with unresolved issues.
Opened
Current status
Waiting for player to reply
4d 10h 54m 59s
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 days ago
Translation
For months now, they've blocked me from purchasing a feature that costs 50 coins, which I can use to get the final prize for completing the collection of 760 CHF plus 5 free spins. I deposited a lot on the site, but when I was ready to withdraw the prize, they wouldn't let me, and they didn't give me any explanations or try to solve the problem. So, I tried to have the site closed, but again, with no success. It remains active.
Automatic translation:
Public
Public
3 days ago
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Public
3 days ago
Dear LadyMarjon,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinanga Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- What kind of feature are you referring to?
- Could you please share your account closure request with me?
- Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
