Spinanga Casino - Player’s account is in dispute over predatory practices.

Hello . I am filing this complaint against Spinanga for a gross violation of Responsible Gambling standards and predatory behavior by VIP Manager Dani.

Key points:

March 27, 2025: I first declared financial distress and requested closure across the whole group.

December 30, 2025: Instead of closing my account, VIP Manager Dani explicitly discouraged me from permanent closure, offering a "Time-Out" and a 5,000 CZK cash bribe to keep me gambling.

January 8, 2026: I was offered another 6,000 CZK bribespecifically to prevent account closure.

January 12, 2026: Manager Dani used psychological manipulation ("I am with you on every step of your journey to victory") to keep me depositing despite knowing my financial crisis (mortgage/rent issues).

I demand a full refund of all deposits made at Spinanga since I first declared my gambling problems. "I request a full refund of deposits. The exact amount must be provided by the casino."Spinanga was registered later than Rabona and Sportuna. But I know that it belongs to the same owner. Then there are others, namely Realz, Wazamba. I have asked Realz to cancel several times and I still get offers. I will send the documents for Rabona and Sportuna in further complaints directly directed at them. The total loss is approximately 400,000 CZK since March 2025.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email at support@spinanga.com, and at the same time, include me in the copy of the email at tomas@casino.guru, if you are in contact with a VIP manager, we recommend you send the request to them separately as well.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinanga Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas