Spinanga Casino - Player’s account is in dispute over predatory practices.

Hello . I am filing this complaint against Spinanga for a gross violation of Responsible Gambling standards and predatory behavior by VIP Manager Dani.

Key points:

March 27, 2025: I first declared financial distress and requested closure across the whole group.

December 30, 2025: Instead of closing my account, VIP Manager Dani explicitly discouraged me from permanent closure, offering a "Time-Out" and a 5,000 CZK cash bribe to keep me gambling.

January 8, 2026: I was offered another 6,000 CZK bribespecifically to prevent account closure.

January 12, 2026: Manager Dani used psychological manipulation ("I am with you on every step of your journey to victory") to keep me depositing despite knowing my financial crisis (mortgage/rent issues).

I demand a full refund of all deposits made at Spinanga since I first declared my gambling problems. "I request a full refund of deposits. The exact amount must be provided by the casino."Spinanga was registered later than Rabona and Sportuna. But I know that it belongs to the same owner. Then there are others, namely Realz, Wazamba. I have asked Realz to cancel several times and I still get offers. I will send the documents for Rabona and Sportuna in further complaints directly directed at them. The total loss is approximately 400,000 CZK since March 2025.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email at support@spinanga.com, and at the same time, include me in the copy of the email at tomas@casino.guru, if you are in contact with a VIP manager, we recommend you send the request to them separately as well.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinanga Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

"Spinanga Casino rejected my refund request with reference to the GTC (points 1.3 and 4.1), while completely ignoring my earlier request to close the account dated 13.8.2025. In addition, after this request, they demonstrably sent me bonus offers (see the attached screenshots of 5,000 and 6,000 CZK), which I consider a gross violation of the principles of responsible gaming. The sister casino Sportuna has already acknowledged the error in an identical case and returned 21,000 CZK to me."

I am documenting one more bribe.

I just want to say that Sportuna casino admitted their mistake and sent me at least 21000kc which I am waiting for to be credited to my bank account. According to the law, I was entitled to more compensation, but according to the evidence I have against Spinanga Casino and their psychological pressure and bribes, I demand a higher amount. You probably understand that when they offered me a bribe of 6000kc, 5000kc and 2000kc for my gaming account, they knew very well that I had bet hundreds of thousands of crowns with them and wanted to get even more out of me. They put me in a very bad situation and I am glad that I realized it in time. Even so, I am in debt to my bank, 800000kc and to the other bank 70000kc. I want justice to be served.

I am also sending proof that instead of canceling the account that I requested, that same day I received an offer from Spinanga to register at viphive casino and to get a 350% bonus, they wanted me to bet 12130kc. To show proof that it was from Spinanga casino, I am sending a photo.

I also ask that you request all the money deposited at Spinanga casino and the same at Rabona. I requested it, but there was no response.

"Further evidence of connection and predatory marketing. Today, 20. 3. 2026, I received another invitation to the new VIPLuck project. It is clear that the group is abusing my data to constantly offer new gambling games, even though they know about my problems and a complaint is ongoing against me at Casino Guru. I request an investigation into this connection and an immediate refund of all deposits."

"I confirm that today, March 23, 2026, I received a refund from Sportuna in the amount of CZK 21,582. This is clear evidence that the operator has acknowledged its mistake in the self-exclusion system. Given that Spinanga and Rabona belong to the same group and have committed even more serious misconduct (active manipulation by VIP managers Dani and Viktor), I request the same approach and return of my deposits from these brands as well."

"I am attaching an official confirmation from the Ministry of Finance of the Czech Republic about my entry in the Register of Excluded Persons (RVO) dated 30.9.2024. This document proves that I was an officially registered addicted gambler throughout the period of my biggest losses (including bribes from managers Dani and Viktor, etc.). The casino grossly failed to protect a vulnerable person and instead of helping me, actively forced me to make further deposits, even though I informed the entire group about my problems in March 2025."

Thanks for the updates provided.

Make sure to use the unsubscribe button found in the messages for newsletters or ads you don't want to receive. If there is any information relevant to your other ongoing cases, be sure to include them in the appropriate thread.

If you wish us to pursue refunds for amounts spent earlier, we would require earlier communication in which you expressed gambling issues to the casino. The most recent relevant exchange you provide comes from December 2025. Without this evidence, we won't be able to intervene. Also, please note we don't pursue damages or similar compensations other than what was lost.

Thanks in advance for your reply and understanding.

Hello Tomáš. Thank you for the information. Unfortunately, I once wrote about financial problems at Sportuna Casino. Given that these casinos belong to the same owner and the same sister network, I thought that they should rightly exclude me from all their casinos. I can prove this email. If this is still small, I will be happy if all the funds from the bribe from December are returned to me. Unfortunately, as I have already sent here in the pictures, the bribes were repeated twice more, because Spinanga knew that I was still sending them a lot of money. Unfortunately, because of how they lured me, I started taking loans from Home Credit in December and got into debt to the tune of 70,000 CZK. I do not count the money that I still bet from my paycheck. I ask for the return of at least the money from December. I will still send you a screenshot from March from Sportuna

. Through their bribes I was back in the game and I was sending money again which I always lost of course. When I wanted to cancel the account again, another bonus offer and I was sending money again. I don't want the whole amount from Spinang, but at least money to pay the debt I created through them and so that I could live in peace.

Dear Tomas,

I present new, crucial evidence regarding the predatory behavior of this entire network. On March 29th, I received a direct marketing offer from Mafia Casino, a brand I never signed up with.

This is the final proof that the operator (NovaForge Ltd / Liernin) is sharing my data across their entire database to maximize profit, while deliberately ignoring my vulnerability. Please consider these facts:

Systematic targeting of high-value gamblers: This network is fully aware that I have lost over €16,000 (CZK 400,000) across their various brands. Instead of launching a "Responsible Gaming" block, they are using this data to target me with "new" brands like Mafia Casino to lure me back into the cycle.

Abuse of shared databases: Receiving this email proves they have a "single view of the customer" for marketing, but they won't use it for player protection. It's impossible for Mafia Casino to have my email unless Rabona, Spinanga, or Sportuna provided it to me.

Complete disrespect for the RVO: Despite my status in the Czech RVO register and my documented financial distress (which Sportuna has already communicated), I continue to be harassed by bonuses.

This is not a bug; it is a carefully designed system designed to exploit a player who has already suffered huge financial losses. I ask Casino Guru to acknowledge that this operator is acting in bad faith by circumventing my self-exclusion through their "cloned" brands.

I am asking for a solution that acknowledges these systemic failures and provides fair compensation to help me pay off the debts caused by their predatory tactics. Please, I want this to move somewhere.

Thank you for your support.

Hi Tomáš. As I already wrote about Spinanga casino, how they sent me VIP HIVE and tried to lure me into more bets, Legiano casino sent me the same now. I really have written 20 times that Rabona, Spinanga, Sportuna, Legiano, Realz belong to the same network and they lied that it is not true. They profited from my money and are still trying. Legiano sent me exactly the same offer as Spinanga to VIP HIVE

This is no longer a coincidence. It is a targeted attack to destroy me. Legiano even wrote me an email saying they had cancelled my account. and today they sent me another offer They credited me with 30 free spins to an account that was supposed to be closed already. And it's not. . Please I want something to be done about this and I'm still asking for the money back. It's a targeted attack because they took over 400,000 CZK from me.

Hello AldaCze,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the detailed explanation. I apologize for not responding sooner.

Please note online casinos you listed are not obligated to extend self-exclusion to other brands. If you want to be protected, you need to request a self-exclusion due to gambling issues at any casino where you have an account.

Please let me know whether Spinanga casino already closed your account after sending a new self-exclusion request as recommended earlier.

Looking forward to your reply.