The player from Italy faces account closure after a withdrawal of €75 was canceled at Spinanga casino. Previously, they withdrew without issues under similar circumstances, and they are seeking clarification on the closure and a refund of their funds.
Spinanga Casino - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
4d 4h 24m 31s
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Good evening,
After depositing with a card and playing at the Spinanga casino (ROULETTE), I made a withdrawal of €75.00 .
But after half an hour the withdrawal was cancelled and my account was closed permanently .
Strange thing: a week before I had done the same thing (deposited and played) and withdrawn without problems.
I didn't play bonuses but only Roulette and Live Roulette.
Could you help me understand the reason for the account closure and request a refund of the €75?
I did everything legally without violating the rules.
I attach some images to support this.
Thank you in advance for your time.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 days ago
Dear FabioPossanzini,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- What was the reason given for the cancellation of your withdrawal?
- Were you notified about your account closure, and if so, what reasons were provided?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
