Spinanga Casino - Pelaajan tili on suljettu.

Good evening,

After depositing with a card and playing at the Spinanga casino (ROULETTE), I made a withdrawal of €75.00 .

But after half an hour the withdrawal was cancelled and my account was closed permanently .

Strange thing: a week before I had done the same thing (deposited and played) and withdrawn without problems.

I didn't play bonuses but only Roulette and Live Roulette.

Could you help me understand the reason for the account closure and request a refund of the €75?

I did everything legally without violating the rules.

I attach some images to support this.

Thank you in advance for your time.

Buonasera,

dopo aver depositato con Carta e giocato sul casino (ROULETTE) Spinanga, ho effettuato un prelievo di €75,00.

Ma dopo mezz'ora il prelievo è stato annullato e il mio account chiuso definitivamente.

Cosa strana: una settimana prima avevo fatto stessa cosa (depositato e giocato) e prelevato senza problemi.

Non ho giocato bonus ma solo Roulette e Roulette Live.

Potreste aiutarmi a capire il motivo della chiusura dell'account e a richiedere un rimborso delle 75€?

Io ho fatto tutto in maniera legittima senza violare il regolamento.

Allego alcune immagini a supporto.

Grazie in anticipo per il tempo che mi dedicherete

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Dear FabioPossanzini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• What was the reason given for the cancellation of your withdrawal?
• Were you notified about your account closure, and if so, what reasons were provided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra